Fulfillment Operations Lead — Fast-Paced Retail Team

Roundel; Fairview Heights (IL); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Job summary

Target Fulfillment in Fairview Heights, IL seeks a Fulfillment Operations Team Leader to guide a team of hourly associates in picking, packing, and shipping goods to guests. You will plan daily workloads, coach staff, monitor performance, and ensure safety and accuracy.

The role emphasizes guest experience and operational excellence. A high school diploma is required; retail experience is preferred. This full-time position offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Experience leading hourly team members in retail.
• Strong communication and guest service skills.

Responsibilities

• Deliver guest experience commitments and ensure consistent service.
• Train and coach team members to meet standards and safety.
• Plan daily/weekly workloads to support priorities and sales goals.
• Review fulfillment metrics and drive improvements in accuracy and speed.
• Lead and develop a guest-centric, inclusive team culture.
• Oversee pickup and ship-from-store workflows and stock management.

Skills

Guest service

Team leadership

Workload planning

Coaching and development

Process improvement

Education

High school diploma

Tools

Handheld scanners

Cash registers

Job description

Target Fulfillment in Fairview Heights, IL seeks a Fulfillment Operations Team Leader to guide a team of hourly associates in picking, packing, and shipping goods to guests. You will plan daily workloads, coach staff, monitor performance, and ensure safety and accuracy.

The role emphasizes guest experience and operational excellence. A high school diploma is required; retail experience is preferred. This full-time position offers competitive pay and comprehensive benefits.