End-to-End Fulfillment Operations Leader

TikTok; Buford (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbound, pick/pack, and outbound processes. This role focuses on KPI achievement, cost targets, and strategic planning to optimize safety, quality, and productivity across regional nodes.

You will drive continuous improvement initiatives, collaborate with cross-functional teams and third-party providers, and establish clear performance metrics to ensure a world-class

Qualifications

• Bachelor's degree or equivalent practical experience in business, logistics, operations, or engineering.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience with inbound, outbound, or quality operations and understanding of key metrics.
• Track record of success in operations management including problem solving and capacity planning.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound.
• Owns and delivers KPIs and cost targets for regional operations, including safety and productivity.
• Provide strategic inputs for long-range planning including peak season.
• Drive continuous improvement to optimize operations and productivity.
• Lead strategic projects with network-wide impact and cross-functional collaboration.
• Coordinate with third-party providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals for team members and provide feedback on performance.

Skills

Project management

Continuous improvement

Capacity planning

Vendor management

Data-driven decisions

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, related field

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbound, pick/pack, and outbound processes. This role focuses on KPI achievement, cost targets, and strategic planning to optimize safety, quality, and productivity across regional nodes.

You will drive continuous improvement initiatives, collaborate with cross-functional teams and third-party providers, and establish clear performance metrics to ensure a world-class