Global Fulfillment Node Operations Lead

TikTok; Fontana (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager in Fontana, CA to lead end-to-end e-commerce fulfillment across inbound, pick/pack, and outbound activities. You will own KPIs and cost targets, drive peak-season planning, and guide cross-functional teams and vendors to ensure safe, productive operations and superior delivery performance.

The role emphasizes continuous improvement, strategic project leadership, and establishing clear goals with strong performance feedback for

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of KPIs.
• Track record of success in operations management including capacity planning and cost management.

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations including inbounding goods, pick/pack, and outbound processes.
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility.
• Provide strategic inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class operation.
• Establish objectives and metrics for safety, quality, productivity, and customer experience.
• Set clear goals, measure performance, and provide feedback to team members.

Skills

Project management

Continuous improvement

Operations management

Vendor management

Lean Six Sigma

Education

Bachelor's degree in Business/Logistics/Operations/Engineering

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager in Fontana, CA to lead end-to-end e-commerce fulfillment across inbound, pick/pack, and outbound activities. You will own KPIs and cost targets, drive peak-season planning, and guide cross-functional teams and vendors to ensure safe, productive operations and superior delivery performance.

The role emphasizes continuous improvement, strategic project leadership, and establishing clear goals with strong performance feedback for