TikTok Shop - Site Operations Manager

TikTok; Buford (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbound, pick/pack, and outbound processes. This role focuses on KPI achievement, cost targets, and strategic planning to optimize safety, quality, and productivity across regional nodes.

You will drive continuous improvement initiatives, collaborate with cross-functional teams and third-party providers, and establish clear performance metrics to ensure a world-class

Qualifications

• Bachelor's degree or equivalent practical experience in business, logistics, operations, or engineering.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience with inbound, outbound, or quality operations and understanding of key metrics.
• Track record of success in operations management including problem solving and capacity planning.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound.
• Owns and delivers KPIs and cost targets for regional operations, including safety and productivity.
• Provide strategic inputs for long-range planning including peak season.
• Drive continuous improvement to optimize operations and productivity.
• Lead strategic projects with network-wide impact and cross-functional collaboration.
• Coordinate with third-party providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals for team members and provide feedback on performance.

Skills

Project management

Continuous improvement

Capacity planning

Vendor management

Data-driven decisions

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, related field

Job description

Responsibilities

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

• Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request