Fulfillment Operations Lead — Data-Driven & Impactful

ShipMonk; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

ShipMonk in Louisville, KY is seeking an Operations Supervisor to lead a 25–30 person team, manage inventory flow with our software, and drive productivity and quality across warehouse operations. You will report to upper management on stock levels, performance, and process improvements.

The role requires at least 2 years in supervision, strong organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• Associates or Bachelor's degree required/preferred.
• Minimum 2 years of supervisory experience.
• Working knowledge of inventory management software.
• Excellent organization, planning skills, and detail orientation.
• Outstanding communication and interpersonal abilities.
• Proven track record of owning and driving results.
• Ability to analyze data and propose actionable solutions.
• Weekend, holiday, and overtime availability.
• Able to work in a fast-paced environment.
• Able to stand for most of the day.
• Able to lift up to 50lbs.

Responsibilities

• Lead and develop a team of 25–30 ShipMonk Associates.
• Communicate policies to Associates and act as primary information source, ensuring compliance and corrective actions when needed.
• Use software to manage records and inventory flow.
• Focus on productivity, process, and quality via warehouse KPIs.
• Report stock levels and performance to upper management.
• continuously improve processes and optimize workflow.
• Coordinate supplies and workflows to maximize productivity.
• Ensure facility equipment is maintained and safe.
• Communicate with warehouse manager for critical decisions.
• Train new warehouse associates.
• Oversee sanitation in assigned department and address any failures.

Skills

Leadership

Communication

Team management

Detail orientation

People coaching

Education

Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field

US military experience as NCO or higher (preferred)

Tools

Inventory management software

Job description

ShipMonk in Louisville, KY is seeking an Operations Supervisor to lead a 25–30 person team, manage inventory flow with our software, and drive productivity and quality across warehouse operations. You will report to upper management on stock levels, performance, and process improvements.

The role requires at least 2 years in supervision, strong organizational skills, and the ability to work in a fast-paced environment.