Warehouse Operations Lead — People, Performance & Growth

3PL Hub; Louisville, Northern (KY, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

ShipMonk in Louisville is seeking an Operations Supervisor to lead 25–30 warehouse associates and drive safety, quality, productivity, and attendance. You will set clear expectations, run shift huddles, monitor KPIs, and adjust labor and workflows as conditions change.

You’ll train frontline leaders, partner with HR, Safety, Quality, Engineering, and Operations to solve problems, and promote a data‑driven, accountable culture as ShipMonk grows.

Qualifications

• 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or related environment.
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives.
• Strong communication, organizational, and problem-solving skills.
• Ability to interpret data and use metrics to improve performance.
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates.
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance.
• Lead shift huddles and communicate daily priorities.
• Monitor operational KPIs and adjust labor and workflows as conditions change.
• Use operational data to identify root causes and improve performance.
• Train and develop associates while identifying future frontline leaders.
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems.
• Maintain inventory accuracy and equipment, sanitation, and safety standards.
• Communicate clearly and make sound decisions in a fast-paced environment.
• Identify opportunities to improve processes, eliminate waste, and strengthen execution.

Skills

Military leadership

Supervisory experience

Operational leadership

Team development

Education

Degree or coursework in Business/Operations/Engineering/Supply Chain/Logistics

Job description

ShipMonk in Louisville is seeking an Operations Supervisor to lead 25–30 warehouse associates and drive safety, quality, productivity, and attendance. You will set clear expectations, run shift huddles, monitor KPIs, and adjust labor and workflows as conditions change.

You’ll train frontline leaders, partner with HR, Safety, Quality, Engineering, and Operations to solve problems, and promote a data‑driven, accountable culture as ShipMonk grows.