Fulfillment Operations Lead

RR Donnelley

Cudahy (WI)

On-site

USD 64,000 - 98,400

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Fulfillment Supervisor to direct daily fulfillment activities, ensuring orders, picking/packing, and kitting are completed safely, accurately, on time, and within productivity/quality targets.

The role blends frontline leadership, production planning, staffing coordination, shipping knowledge, and continuous improvement across the department. A HS diploma and 5+ years in fulfillment or related production are required, with 1+ year in a supervisor role.

Qualifications

Strong written and verbal communication, organization, problem-solving, and employee-leadership skills.
Bachelor's degree in business, manufacturing, operations, or a related field preferred.
High school diploma or GED required; related experience may substitute.

Responsibilities

Plan and coordinate daily fulfillment work, including line preparation, staffing assignments, schedules, priorities, and deadlines.
Lead and motivate employees, line leads, crewing coordinators, equipment operators, and temporary staff; provide training, coaching, performance feedback, and recommendations regarding hiring or corrective action.
Monitor production output, labor hours, productivity, quality, waste, and schedule attainment; identify and document barriers when expected standards or completion times are not achieved.
Oversee department production boards, master schedules, and SQDC boards; review performance and priorities with operations leadership and cross-functional teams.
Ensure customer specifications and quality requirements are met, including review and approval of samples and prompt resolution of production or technical issues.
Coordinate shipping and order-processing requirements for USPS, FedEx, LTL, and international shipments.
Maintain compliance with company safety policies, housekeeping expectations, and powered industrial vehicle requirements; ensure employees are properly trained before operating equipment.
Coordinate department supplies, equipment needs, and temporary labor requirements while supporting cost control and continuous-improvement initiatives.
Communicate job status, material needs, risks, and schedule changes across departments and shifts; participate in applicable production and management meetings.
Perform other related duties as assigned.
High school diploma or GED required; bachelor’s degree in business, manufacturing, operations, or a related field preferred.
Five or more years of experience in fulfillment, bindery, manufacturing, distribution, or a related production environment, including at least one year in a supervisory or lead role.
Working knowledge of production planning, staffing, quality control, shipment requirements, and workflow coordination.
Proficiency with Microsoft Office, email, Google Workspace, and general production or business systems.
Strong written and verbal communication, organization, problem-solving, and employee-leadership skills.
Ability to work additional hours or other shifts when required by production schedules.