Fulfillment Operations Supervisor

RR Donnelley & Sons; Cudahy (WI); On-site; USD 64,000 - 98,400; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RR Donnelley & Sons is seeking a Fulfillment Supervisor to direct daily fulfillment activities, ensure timely and accurate order processing, and lead a team across staffing, planning, and shipping. The role blends front-line leadership with production planning and continuous improvement.

You will manage line leads, crews, and temporary staff, ensuring safety, quality, and on-time delivery while supporting cost-control and cross-functional collaboration.

Qualifications

• High school diploma or GED required; bachelor's degree in a related field preferred.
• Five or more years in fulfillment, bindery, manufacturing, distribution, or related environment, including at least one year in a supervisory role.
• Working knowledge of production planning, staffing, quality control, shipment requirements, and workflow coordination.
• Proficiency with Microsoft Office, email, Google Workspace, and general production or business systems.
• Strong written and verbal communication, organization, problem-solving, and employee-leadership skills.
• Ability to work additional hours or other shifts when required by production schedules.

Responsibilities

• Plan and coordinate daily fulfillment work, including line preparation, staffing assignments, schedules, priorities, and deadlines.
• Lead and motivate employees, line leads, crewing coordinators, equipment operators, and temporary staff; provide training and feedback.
• Monitor production output, labor hours, productivity, quality, waste, and schedule attainment; identify barriers when targets aren't met.
• Oversee department production boards, master schedules, and SQDC boards; review performance with operations leadership.
• Ensure customer specifications and quality requirements are met, including review and approval of samples and prompt resolution of issues.
• Coordinate shipping and order-processing requirements for USPS, FedEx, LTL, and international shipments.

Skills

Leadership

Communication

Problem-solving

Planning

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Email systems

Job description

RR Donnelley & Sons is seeking a Fulfillment Supervisor to direct daily fulfillment activities, ensure timely and accurate order processing, and lead a team across staffing, planning, and shipping. The role blends front-line leadership with production planning and continuous improvement.

You will manage line leads, crews, and temporary staff, ensuring safety, quality, and on-time delivery while supporting cost-control and cross-functional collaboration.