Fulfillment Manager - B2B

Fidelity Fulfilment; Salt Lake City (UT); In loco; USD 39.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Health and dental benefits

Group life insurance

Training and development opportunities

Leadership career growth

Descrizione del lavoro

Fidelity Fulfilment in Salt Lake City is seeking an experienced B2B Fulfillment Manager to lead daily fulfilment operations and supervise warehouse staff. You will ensure orders are picked, packed, and shipped on time while meeting customer requirements.

You’ll coordinate with carriers, monitor performance, and drive process improvements to reduce costs and errors. A background in retail shipping and WMS/Excel is essential for success.

Competenze

• 3+ years of warehousing/logistics/B2B fulfilment with supervisory experience.
• Solid understanding of retail shipping requirements, inventory control, and warehouse operations.
• Experience using Warehouse Management Systems (WMS) and Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Proactive, detail-oriented approach with focus on accuracy and customer service.

Mansioni

• Lead daily B2B fulfilment activities and support warehouse staff.
• Ensure retail and wholesale orders meet packaging, labeling, and shipping requirements.
• Coordinate with carriers and internal teams to meet delivery deadlines.
• Investigate shipping errors, customer chargebacks, and inventory discrepancies.
• Monitor performance, drive process improvements, and reduce avoidable costs.
• Maintain a safe, organized, and productive working environment.

Conoscenze

Warehouse supervision

Logistics operations

Process improvement

Attention to detail

Customer service

Strumenti

WMS

Microsoft Excel

EDI familiarity

Descrizione del lavoro

We are Fidelity Fulfilment

Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialise in efficient, innovative, and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately. Our team takes pride in upholding our core values:

• Quality – We maintain the highest standards in everything we do.
• Innovation – We embrace new ideas and technologies to enhance our processes.
• Respect – We value and support each other, fostering a positive work environment.
• Versatility – We adapt to challenges with agility and efficiency.

About the Role

We're looking for a hands‑on B2B Fulfillment Manager to join our growing team in Salt Lake City!

Working alongside our Warehouse Manager, you'll take ownership of our business‑to‑business (B2B) fulfilment operations, ensuring orders are picked, packed, and shipped accurately, on time, and in line with customer requirements.

You’ll be responsible for:

• Leading daily B2B fulfilment activities and supporting warehouse employees.
• Ensuring retail and wholesale orders meet customer packaging, labeling, and shipping requirements.
• Coordinating with carriers and internal teams to meet delivery deadlines.
• Investigating shipping errors, customer chargebacks, and inventory discrepancies.
• Monitoring performance, improving processes, and reducing avoidable costs.
• Maintaining a safe, organized, and productive working environment.

About the Person

You're an experienced warehouse professional who enjoys leading people, solving problems, and getting things done.

We're looking for someone with:

• At least 3 years of experience in warehousing, logistics, or B2B fulfilment, including some supervisory experience.
• A good understanding of retail shipping requirements, inventory control, and warehouse operations.
• Experience using Warehouse Management Systems (WMS) and Microsoft Excel.
• Strong organizational, communication, and problem‑solving skills.
• A proactive, detail‑oriented approach with a focus on accuracy and customer service.

Experience working with major retailers such as Walmart, Target, or Costco, including EDI processes and retailer compliance, would be a plus!

Work Pattern

Our working pattern is Monday to Friday, 08:00 - 16:30 (40 hours per week)

What We Offer

• Up to $65,000 yearly
• PTO
• Health and dental benefits
• Group life insurance
• Training and development opportunities
• The opportunity to develop your leadership career within an international fulfilment business

Fidelity Fulfilment is committed to creating an inclusive working environment. We welcome applications from suitably qualified candidates from all backgrounds.