Fulfillment Lead: Fast-Paced Ops & Team Development

Baltic Born; Lehi (UT); On-site; USD 60,000 - 75,000; Full time

Job summary

Baltic Born in Utah seeks a Fulfillment Lead to supervise the Fulfillment Department and maintain a 24-hour order-fulfillment window. As a leader, you are an extension of the owners, keeping a positive, drama-free environment for your team.

You will develop and train the Fulfillment specialists, implement new processes, and track individual metrics to improve efficiency. This role requires confidence, positive energy, and strong management skills to ensure timely, accurate shipments and

Qualifications

• 2+ years in a production or order fulfillment environment.
• Proven ability to lead a team in a fast paced environment.
• Self-starter capable of multitasking.
• Friendly and upbeat personality with the ability to encourage and motivate others.
• Ability to work and remain calm under pressure.

Responsibilities

• Lead the team of Baltic Born Fulfillment Specialists - pickers, packers and go backs.
• Establish daily goals according to the orders in the queue and staffing.
• Communicate expectations to the team and encourage accountability for metrics.
• Ensure orders are sent out in a timely manner and prioritize oldest and express orders.
• Review errors with team and implement procedures to correct them.
• Oversee express, international and domestic orders while adhering to shipping regulations.
• Oversee daily pickups and alert Manager if late or missed.
• Meet with the Fulfillment Manager weekly to discuss goals and issues.
• Oversee shipping supplies and alert if running low.
• Conduct biannual performance reviews using the PerformYard Platform.
• Keep and update records and recap daily goals, achievements, and issues via email.
• Maintain a clean and organized Fulfillment Department and supervise end-of-day cleanup.
• Coordinate with warehouse leaders on opening/closing/security procedures.

Skills

Team leadership

Multitasking

Fast-paced environment

Positive attitude

Job description

Baltic Born in Utah seeks a Fulfillment Lead to supervise the Fulfillment Department and maintain a 24-hour order-fulfillment window. As a leader, you are an extension of the owners, keeping a positive, drama-free environment for your team.

You will develop and train the Fulfillment specialists, implement new processes, and track individual metrics to improve efficiency. This role requires confidence, positive energy, and strong management skills to ensure timely, accurate shipments and