Fulfillment Generalist

Capitol Services; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plans (3 options)

Dental & Vision coverage (employee)

401k with employer contribution

Life & long-term disability insurance

Employee assistance program

Paid time off 4 weeks + 10 holidays

Fitness center access

Job summary

Capitol Services is seeking a Fulfillment Generalist to join our Austin, TX team. This on-site role runs 8:30am–5:30pm, Monday–Friday, handling order fulfillment across multiple jurisdictions.

You will navigate public records, coordinate filings with correspondents, and use Capitol Services systems to ensure accurate processing. A strong focus on accuracy, confidentiality, and customer service is essential.

Qualifications

• 1–4 years of relevant experience in a similar role in legal or professional services.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize.
• Excellent verbal and written communication.
• Willingness to learn new tools and processes.

Responsibilities

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner.
• Flexibly move between service operations departments depending on busy season, volume, and business needs.
• Efficiently navigate public record websites and government databases to file and retrieve publicly recorded documents.
• Prepare, review, and submit filings to various regulatory agencies or perform research with attention to statutory and jurisdictional rules.
• Utilize Capitol Services proprietary systems to process work and maintain information accurately.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Team player

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Adobe PDF

Job description

About the role

Capitol Services is currently seeking a Fulfillment Generalist to join our growing team Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide Our mission is to provide friendly high value and superior service to our clients amid a collaborative atmosphere that encourages a balanced work life experience for our employees Named one of the Best Places to Work by the Austin American Statesman we know that it takes the right mix of passion dedication and fun to make a well rounded workplace Joining the Capitol Services team means working with a best in class passionate team of professionals that truly cares about the work we do and the people we do it for If that sounds like an environment youd like to be a part of wed love to talk to you Capitol Services is an equal opportunity employer You will be working in our Austin TX location coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions This role involves working full time and onsite from 830am to 530pm Monday through Friday.

What you will do

• Communicate with coworkers correspondents jurisdiction employees and others in a timely effective and professional manner
• Flexibly move between service operations departments depending on busy season volume and business needs
• Efficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documents
• In coordination with colleagues and correspondents prepare review and submit filings to various regulatory agencies or perform research paying close attention to statutory and jurisdictional rules and regulations
• Utilize Capitol Services proprietary systems to process work
• Accurately enter and maintain information in Capitol Services proprietary systems according to internal guidelines protocols and procedures
• Operate office equipment such as phones computers scales mailing sorters photocopies and scanners
• Maintain organization to ensure accurate results
• Provide internal customer service that is courteous warm and knowledgeable exercising emotional intelligence while under pressure

Who you are

• Preferred 1 4 years of relevant experience in a similar role in the legal services industry or law firm environmentStrong organizational and time management skills
• You have the ability to multi task and prioritize projects assignments
• You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion
• Excellent communication skills
• You have excellent verbal and written communication skills
• You communicate in both a professional and friendly manner with coworkers correspondents and others
• Adaptable
• You are eager to use new tools and learn new processes and technologies
• You can adapt to changing priorities while working in a fast paced and high stress environment
• You have strong problem solving skills to address any challenges that may arise
• Coachable
• You have the ability to retain and implement instruction and training
• You are open to learn and navigate our current processes and systems
• You are not afraid to ask questions
• Positive attitude
• You demonstrate a positive attitude
• You are courteous and polite especially when navigating through difficult conversations problems or complaints that may arise
• Team player
• You are able to work in both a team and independent setting
• You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints
• Reliable
• You are able to work during our regular business hours in our Austin office which may be 100 onsite or eligible for hybrid depending on business needs
• You are a punctual individual and able to follow an assigned work schedule
• You are able to maintain client confidentiality at all times

Technical competencies

You are comfortable using Microsoft Software Outlook Word and Excel and interacting with Adobe PDF documents

Office environment

• You are able to remain in a stationary position 75 of the time

What we offer you

• 2000 hourly rate
• 3 medical plans to choose from including a 100 employer paid option for the employee
• 100 employer paid dental and vision benefits for the employee
• 401k with scheduled employer contribution
• Employer paid employee assistance program as well as life and long term disability insurance
• 4 weeks of paid time off annually which begins accruing upon hire and 10 paid holidays
• Office team events and learning development opportunities
• Access to building fitness center

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