Fulfillment Generalist

Capitol Services, LLC; Carson City (NV); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) plan

Paid time off

Hybrid work model

WFH equipment provided

Job summary

Capitol Services, LLC in Carson City, NV seeks a Fulfillment Generalist to coordinate and fulfill enterprise compliance orders across jurisdictions. The role runs full-time, 8:30am–5:30pm, Monday–Friday, with a hybrid work model after training.

You will interact with coworkers, correspondents, and jurisdiction staff, ensure accurate filings, and navigate government databases using Capitol Services' systems. The team emphasizes service quality and confidentiality.

Qualifications

• 1-4 years of relevant experience in a legal services/law firm role
• Strong organizational and time management with attention to detail and urgency
• Excellent verbal and written communication in a professional manner
• Adaptable mindset with willingness to learn new tools/processes
• Coachable and proactive in asking questions
• Positive attitude and team collaboration
• Reliable with ability to work in Carson City office hours
• Proficient with Microsoft Office and Adobe PDF documents

Responsibilities

• Communicate with coworkers, correspondents, jurisdiction employees and others in a timely, professional manner
• Move between service ops departments as needed during busy periods
• Navigate public record websites and government databases for filings
• Prepare, review, and submit filings to regulatory agencies; perform needed research
• Use Capitol Services' proprietary systems to process work
• Enter and maintain data in proprietary systems per guidelines
• Operate office equipment (phones, computers, scanners, etc.)
• Maintain organization to ensure accurate results
• Provide courteous internal customer service under pressure

Skills

Organizational skills

Communication

Attention to detail

Team player

Multitasking

Education

1-4 years of relevant experience (legal services)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe PDF

Job description

Join the Capitol Services Team

We don’t believe in automated phone systems. If you’re looking for a career and a company that fosters real, tangible relationships with clients and coworkers, you’re probably our kind of person! With Capitol Services, you will be able to work with people you know and trust. Under the continued leadership of our original co-founders, and due to a strong employee and customer‑focused identity, Capitol Services is committed to our culture and the people who make us different.

“We have great people working at this company from coast to coast and I can always rely on my immediate team members and my team members in other offices to help and assist me when needed.” – Lucky Y. – Sacramento, CA

Named one of the “Best Places to Work” by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly care about the work we do and the people we do it for. If that sounds like an environment you’d like to be a part of, we’d love to talk to you! Capitol Services is an Equal Opportunity Employer.

Capitol Services is currently seeking a Fulfillment Generalist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high‑value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work‑life experience for our employees.

Named one of the “Best Places to Work” by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well‑rounded workplace. Joining the Capitol Services team means working with a best‑in‑class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role: You will be working in our Carson City, NV location coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions. This role involves working full‑time from 8:30am to 5:30pm, Monday through Friday.

What you will do:

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Flexibly move between service operations departments depending on busy season, volume, and business needs
• Efficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documents.
• In coordination with colleagues and correspondents, prepare, review, and submit filings to various regulatory agencies, or perform research, paying close attention to statutory and jurisdictional rules and regulations.
• Utilize Capitol Services' proprietary systems to process work
• Accurately enter and maintain information in Capitol Services’ proprietary systems according to internal guidelines, protocols, and procedures.
• Operate office equipment, such as phones, computers, scales, mailing sorters, photocopies and scanners.
• Maintain organization to ensure accurate results.
• Provide internal customer service that is courteous, warm, and knowledgeable, exercising emotional intelligence while under pressure.

Who you are:

• Preferred: 1-4 years' of relevant experience in a similar role in the legal services industry or law firm environment
• Strong organizational and time management skills: You have the ability to multi‑task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with coworkers, correspondents, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast‑paced and high‑stress environment. You have strong problem‑solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours in our Carson City office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $20.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Office team events and learning development opportunities
• Access to building fitness center

Applicants have rights under Federal Employment Laws.

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Applicants have rights under Federal Employment Laws. Please review your rights below:

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“Every time I talk about my job and the awesome company I work for people want to know if we’re hiring!”– Christine J. – Austin, TX