Front Desk Receptionist

Capitol Services, Inc.; Dover (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical plans (3 options) including a

Employer-paid dental & vision

401(k) with employer contribution

Paid time off (4 weeks) and holidays

Office events and development

Job summary

Capitol Services, Inc. in Dover, DE is seeking a Delaware Front Desk Receptionist to manage a multiline switchboard, greet clients, and support in-office clerical tasks. This full-time, in-office role runs Monday through Friday from 9am to 6pm EST.

The ideal candidate has strong organizational and communication skills, is adaptable, and can maintain confidentiality while delivering courteous service to clients and coworkers.

Qualifications

• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• Able to adapt to changing priorities in a fast-paced environment.
• Willingness to learn new processes and technologies.
• Reliable and punctual with a consistent schedule.

Responsibilities

• Coordinate deliveries with USPS, FedEx, and UPS.
• Process and file documents with state agencies.
• Manage a computer-based multiline switchboard.
• Answer calls courteously and forward to appropriate teams.
• Greet clients and visitors professionally.
• Receive service of process documents for clients.
• Open, sort, and distribute mail accurately.
• Track, maintain, and distribute office supplies.
• Support tax and audit projects.
• Perform additional clerical tasks as needed.
• Maintain client confidentiality at all times.

Skills

Organizational skills

Communication skills

Adaptable

Coachable

Positive attitude

Team player

Punctual and reliable

Microsoft Office

In-office presence

Tools

Avaya VOIP

Outlook

Word

Excel

Job description

We don’t believe in automated phone systems. If you’re looking for a career and a company that fosters real, tangible relationships with clients and coworkers, you’re probably our kind of person! With Capitol Services, you will be able to work with people you know and trust. Under the continued leadership of our original co-founders, and due to a strong employee and customer-focused identity, Capitol Services is committed to our culture and the people who make us different.

“We have great people working at this company from coast to coast and I can always rely on my immediate team members and my team members in other offices to help and assist me when needed.” – Lucky Y. – Sacramento, CA

Join the Capitol Services Team

Named one of the “Best Places to Work” by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly care about the work we do and the people we do it for. If that sounds like an environment you’d like to be a part of, we’d love to talk to you! Capitol Services is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Laws.

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

IMPORTANT NOTICE:

All Capitol Services recruitment communications come exclusively from @capitolservices.com email addresses and are supported by ClearCompany Talent Management. Please be cautious of job offers from other domains, messaging apps, or personal accounts.

Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we’d love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Dover, DE location responsible for answering and managing a computer-based multiline switchboard, greeting clients and visitors, and assisting in the fulfillment of in-office clerical tasks. This role involves working full-time and in-office from 9am to 6pm EST, Monday through Friday.

What you will do:

• Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
• Deliver, file, and retrieve documents to and from various state agencies
• Manage a computer-based multiline switchboard phone system
• Answer incoming calls in a courteous and professional manner and forward appropriately for assistance
• Greet clients and visitors in a polite and pleasant manner
• Receive legal service of process documents on clients’ behalf
• Accurately open, sort, and distribute incoming mail
• Assist with tracking, maintaining, and distributing office supplies
• Assist in tax and special audit projects
• Perform additional clerical tasks as needed
• Communicate courteously and professionally with clients, correspondents, and coworkers

Who you are:

• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
• Strong communication skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during the hours of 9am to 6pm EST in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ Avaya VOIP phone system.
• Office environment: You are able to remain in a stationary position 75% of the time and work 100% in-office.

What we offer you:

• $17.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities

Applicants have rights under Federal Employment Laws. Please review your rights below:

Please review our Privacy Policy for information on our practices regarding your personal information. Capitol Services participates in E-Verify .

“Every time I talk about my job and the awesome company I work for people want to know if we’re hiring!”– Christine J. – Austin, TX