Fulfillment Generalist

Capitol Services; Austin (TX); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401(k)

Life insurance

Paid time off

Holidays

Team events

Fitness center access

Employee assistance program

Job summary

Capitol Services in Austin, TX is seeking a Fulfillment Generalist to join our on-site team. You will coordinate and fulfill enterprise compliance orders across multiple jurisdictions, working full-time from 8:30am to 5:30pm, Monday through Friday.

You should be detail-oriented, able to multitask, and proficient with Microsoft Outlook, Word, Excel, and Adobe PDFs. The role emphasizes customer service, accuracy, confidentiality, and teamwork in a fast-paced environment.

Qualifications

• 1-4 years' relevant experience in a similar role in the legal services industry or law firm environment
• Strong organizational and time management skills; ability to multi-task and meet deadlines
• Excellent communication skills, both verbal and written
• Adaptable to changing priorities in a fast-paced environment
• Coachable; open to learning new processes and systems
• Positive attitude; courteous and professional
• Team player; able to collaborate and work independently
• Reliable with respect to regular business hours and confidentiality
• Technical competency with common Microsoft apps and document handling
• Office environment; able to remain in a stationary position for a portion of time

Responsibilities

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Flexibly move between service operations departments depending on busy season, volume, and business needs
• Efficiently and accurately navigate public record websites and government databases for filing and retrieving documents
• Prepare, review, and submit filings to various regulatory agencies, or perform research, adhering to rules and regulations
• Utilize Capitol Services' proprietary systems to process work
• Enter and maintain information in proprietary systems according to guidelines
• Operate office equipment (phones, computers, scales, mailing sorters, photocopiers, scanners)
• Maintain organization to ensure accurate results
• Provide internal customer service that is courteous, warm, and knowledgeable under pressure

Skills

Organizational skills

Time management

Communication skills

Adaptable

Coachable

Positive attitude

Team player

Reliability

Technical competencies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe PDF

Job description

Career Opportunities with Capitol Services

Current job opportunities are posted here as they become available.

Capitol Services is currently seeking a Fulfillment Generalist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role: You will be working in our Austin, TX location coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions. This role involves working full-time and onsite from 8:30am to 5:30pm, Monday through Friday.

What you will do:

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Flexibly move between service operations departments depending on busy season, volume, and business needs
• Efficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documents.
• In coordination with colleagues and correspondents, prepare, review, and submit filings to various regulatory agencies, or perform research, paying close attention to statutory and jurisdictional rules and regulations.
• Utilize Capitol Services' proprietary systems to process work
• Accurately enter and maintain information in Capitol Services’ proprietary systems according to internal guidelines, protocols, and procedures.
• Operate office equipment, such as phones, computers, scales, mailing sorters, photocopies and scanners.
• Maintain organization to ensure accurate results.
• Provide internal customer service that is courteous, warm, and knowledgeable, exercising emotional intelligence while under pressure.

Who you are:

• Preferred: 1-4 years' of relevant experience in a similar role in the legal services industry or law firm environment
• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with coworkers, correspondents, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours in our Austin office, which may be 100% onsite or eligible for hybrid depending on business needs. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $20.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities
• Access to building fitness center

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