Fulfillment Center Operations Leader & Strategy

Amazon Inc.; New York (NY); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Operations Manager to lead the Fulfillment Center's functional area, manage a large workforce, and drive budgeted outcomes. The role emphasizes strategic planning, continuous improvement, and cross-functional leadership across HR, finance, safety and IT.

You will oversee 1,000+ salaried and hourly employees in a fast-paced facility, mentoring leaders, driving safety and productivity, and partnering with site leaders to meet customer promises.

Qualifications

• Bachelor's degree or equivalent.
• Experience developing or delivering training programs across multiple sites or regions, or experience with project management.
• Experience supporting workforces of 100+ hourly employees.
• Bachelor's degree in engineering, commerce, business administration or equivalent, or 10+ years of senior leadership development and talent management experience.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Senior Operations Manager to lead the Fulfillment Center's functional area, manage a large workforce, and drive budgeted outcomes. The role emphasizes strategic planning, continuous improvement, and cross-functional leadership across HR, finance, safety and IT.

You will oversee 1,000+ salaried and hourly employees in a fast-paced facility, mentoring leaders, driving safety and productivity, and partnering with site leaders to meet customer promises.