Fulfillment Associate: Precision Pick and Service

Lowe's Companies, Inc.; Kentwood (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Lowe's Companies, Inc. in Kentwood, MI is seeking a customer-focused associate to pick, stage, and fulfill customer orders, while maintaining clean staging areas and safety standards.

You will deliver excellent service, validate orders, answer questions, and connect customers with the right associates. You may operate powered equipment and support inventory accuracy with the Orders App and SIMS compliance.

Qualifications

• 6 Months of Experience using a computer.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or GED

Tools

Retail technology

Job description

Lowe's Companies, Inc. in Kentwood, MI is seeking a customer-focused associate to pick, stage, and fulfill customer orders, while maintaining clean staging areas and safety standards.

You will deliver excellent service, validate orders, answer questions, and connect customers with the right associates. You may operate powered equipment and support inventory accuracy with the Orders App and SIMS compliance.