Fulfillment Area Manager: Lead Ops & Delivery

Amazon Inc.; Northborough (MA); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC in Northborough, MA is seeking an Area Manager to lead a team of hourly associates, ensuring safety, quality, attendance, and on-time delivery of customer orders. You will partner with Safety, Engineering, Loss Prevention, and HR to meet business goals while adapting to changing workflows in our expanding fulfillment network.

This role requires flexibility, weekend/nights shifts, and a focus on customer satisfaction.

Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment subject to variable temperatures and weather
• Continuously climb and descend stairs (applies to sites with stairs)
• Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth
• We hire Area Managers based on location preference and the business' current openings

Job description

Amazon.com Services LLC in Northborough, MA is seeking an Area Manager to lead a team of hourly associates, ensuring safety, quality, attendance, and on-time delivery of customer orders. You will partner with Safety, Engineering, Loss Prevention, and HR to meet business goals while adapting to changing workflows in our expanding fulfillment network.

This role requires flexibility, weekend/nights shifts, and a focus on customer satisfaction.