Fulfillment Operations Area Lead

SupportFinity™; Virginia (MN); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly workers across our delivery stations. The role focuses on safety, quality, productivity, and meeting customer delivery promises, while collaborating with cross-functional teams to hit objectives.

The position requires 2+ years in employee/performance management, a Bachelor's degree (or equivalent), and the ability to work flexible shifts, including weekends and holidays.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in environments with variable temperatures and weather
• Continuously climb and descend stairs (where applicable)
• Hire Area Managers based on location preference and current openings

Skills

People management

Performance metrics

Lean techniques

Education

Bachelor's degree or equivalent

Engineering/Operations/Supply Chain degree

Job description

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly workers across our delivery stations. The role focuses on safety, quality, productivity, and meeting customer delivery promises, while collaborating with cross-functional teams to hit objectives.

The position requires 2+ years in employee/performance management, a Bachelor's degree (or equivalent), and the ability to work flexible shifts, including weekends and holidays.