Fuel Desk Associate

Prime, Inc.; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Sick Time

Health Insurance Benefits

HSA Benefits

Dental & Vision Plans

401k with employer match

On-site fitness center

Job summary

Prime, Inc. in Springfield, MO is seeking a Fuel Desk customer service and administrative professional to join our team. You will handle incoming calls, assist drivers, and issue wash purchase orders as part of daily operations.

The role requires strong organizational and computer skills, accuracy in typing (up to 45 WPM), and a flexible schedule including some weekends. On-site work in a fast-paced environment with opportunities for advancement.

Qualifications

• Strong customer service and communication abilities.
• Ability to multitask and stay organized in a fast-paced office.
• Typing accuracy up to 45 WPM.
• Experience with basic computer systems and data entry.
• Preferred knowledge of trucking/transportation industry.

Responsibilities

• Issue wash purchase orders to vendors.
• Assist drivers to locate local fuel and wash stops.
• Troubleshoot drivers' fuel cards for issues.
• Answer and transfer calls from the main switchboard, after hours as needed.
• Process 300+ phone calls per day.
• Perform related administrative tasks.

Skills

Customer service

Multitasking

Typing 45 WPM

Organizational skills

Computer skills

Education

Bachelor's degree preferred

1–6 months related experience or training

Tools

CRM systems

Phone systems

Job description

Overview

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Our Fuel Desk is seeking a dedicated customer service and administrative professional to join our team!

This Opportunity Features the Following Benefits:

• PTO & Sick Time
• The Power & Size of Prime Gives You Unlimited Advancement Opportunities
• Health Insurance Benefits
• HSA Benefits
• Dental & Vision Plans
• Accident, Short Term Disability & Life Insurance Options
• 401k Retirement Plans with an employer match
• An Innovative Wellness Program that Pays You to be Healthy
• On Site Fitness Club: Weight Training Center, Cardio Lounge, Aerobics & Yoga Classes, Basketball Court
• On Site Salon & Spa
• On Site Restaurant
• On Site Daycare Center
• On Site Doctor’s Office & Chiropractor
• Continued Education Opportunities Include: OEM Educational Options & College Tuition Reimbursement
• Competitive Salary on an incentive structure

Responsibilities

Our Fuel Desk associates are responsible for answering incoming calls from wash vendors and drivers needing assistance by performing the following duties:

• Issuing wash purchase orders to vendors.
• Assisting drivers to locate local fuel and wash stops.
• Troubleshoot drivers' fuel cards to determine the cause of the issues at a network or non-network stop.
• Answer and transfer incoming calls from main switchboard after hours when receptionists are off duty.
• Processes 300+ phone calls per day.
• Performs related work as required.

Schedule offered is a 12-hour shift from 10am - 10pm.

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM. Multitasking and a flexible schedule required. Some weekend work will be necessary for this position.

Experience, Education, and Training

Working toward a Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to six months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.

Licensing/Certification

None required.