Fuel Desk Associate

Prime Inc; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & Sick Time

Health Insurance Benefits

HSA Benefits

Dental & Vision Plans

401k Retirement Plans with employer 匹t

Job summary

Prime Inc. is seeking a Fuel Desk customer service and administrative professional to support drivers and wash vendors on an onsite basis. The role handles high-volume calls, issues wash purchase orders, and assists drivers with locating fuel and wash stops.

We value strong typing, multitasking, and reliable scheduling, with a 12-hour night shift (7pm–7am). Candidates working toward a Business degree or with related experience are preferred.

Qualifications

• Knowledge of the trucking/transportation industry preferred.
• Strong organizational, computer, and customer service skills required.
• Accurate typing up to 45 WPM.
• Multitasking and a flexible schedule required.
• Some weekend work will be necessary for this position.
• Working toward a Bachelor's Degree in Business or related field is preferred; or 1–6 months related experience.

Responsibilities

• Issuing wash purchase orders to vendors.
• Assisting drivers to locate local fuel and wash stops.
• Troubleshoot drivers' fuel cards to determine the cause of issues at network or non-network stops.
• Answer and transfer incoming calls from main switchboard after hours when receptionists are off duty.
• Processes 300+ phone calls per day.
• Performs related work as required.

Skills

Typing 45 WPM

Customer service

Multitasking

Flexible schedule

Weekend work

Phone handling

Education

Bachelor's degree in Business or related field (in progress)

Tools

Computer

Job description

• On Site Doctor's Office & Chiropractor

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Our Fuel Desk is seeking a dedicated customer service and administrative professional to join our team!

This Opportunity Features the Following Benefits

• PTO & Sick Time
• The Power & Size of Prime Gives You Unlimited Advancement Opportunities
• Health Insurance Benefits
• HSA Benefits
• Dental & Vision Plans
• Accident, Short Term Disability & Life Insurance Options
• 401k Retirement Plans with an employer match
• An Innovative Wellness Program that Pays You to be Healthy
• On Site Fitness Club Weight Training Center, Cardio Lounge, Aerobics & Yoga Classes, Basketball Court
• On Site Salon & Spa
• On Site Restaurant
• On Site Daycare Center
• On Site Doctor's Office & Chiropractor
• Continued Education Opportunities Include OEM Educational Options & College Tuition Reimbursement
• Competitive Salary on an incentive structure

Our Fuel Desk associates are responsible for answering incoming calls from wash vendors and drivers needing assistance by performing the following duties

• Issuing wash purchase orders to vendors.
• Assisting drivers to locate local fuel and wash stops.
• Troubleshoot drivers' fuel cards to determine the cause of the issues at a network or non-network stop.
• Answer and transfer incoming calls from main switchboard after hours when receptionists are off duty.
• Processes 300+ phone calls per day.
• Performs related work as required.

Schedule offered is a 12-hour shift from 7pm - 7am.

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM. Multitasking and a flexible schedule required. Some weekend work will be necessary for this position.

Experience, Education, And Training

Working toward a Bachelor's Degree from an accredited University in a Business or related field is preferred; or one to six months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.

Licensing/Certification

None required.