FT Service Navigator

Mental Health Resources, Inc; Clovis (NM); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(K) with employer matching

Life Insurance

Long Term Disability

PTO

Sick Leave

Paid Holidays

License Reimbursement

Employee Assistance Program

Smart Dollar Budget

Bilingual incentive

Mileage Reimbursement

Growth opportunities

Job summary

Mental Health Resources, Inc seeks a CCBHC Service Navigator to review intake screeners, educate clients about programs, and connect them with appropriate care. This full-time role requires a high school diploma, valid license, and willingness to obtain MI and SBIRT certifications. Spanish-speaking applicants are strongly encouraged.

The navigator will link clients to community resources, perform brief interventions, document in the EHR, and support recovery goals across services.

Qualifications

• High school diploma required.
• Bilingual Spanish encouraged to apply.
• Strong communication and interpersonal skills.
• Ability to educate clients about programs and services.

Responsibilities

• Meet with clients at intake to review screeners and link to community resources.
• Refer clients to CCBHC services that fit immediate needs and reduce barriers to care.
• Conduct brief intervention for problematic alcohol use when AUDIT-C indicates.
• Discuss agency or community programs to support recovery goals.
• Complete health screening and collect basic health data (BP, weight).
• Assist clients in creating advance directives and connect to resources.
• May perform 24-hour follow-up calls for clients exiting acute/ED care.
• Document interactions and referrals in the EHR.

Skills

Bilingual Spanish

Customer service

Communication

Education

High school diploma

Job description

Description

The CCBHC Service Navigator helps individuals who are seeking services with MHR by reviewing intake screeners and making referrals to community resources and service programs as indicated by their screeners.

The CCBHC Service Navigator is expected to have a general understanding of all programs offered by the CCBHC so that clients can be educated about the programs and connected effectively to care that best fits their recovery goals.

Requirements

Full Time, 40 hours, non-exempt

Starting pay: $17.37/hr

Minimum of a high school diploma

Valid driver's license

Possess or be willing to obtain certification in Motivational Interviewing and SBIRT (Screening, Brief Intervention and Referral to Treatment)

Bilingual/Spanish-speaking individuals are strongly encouraged to apply.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Meet with clients upon intake to review all intake screeners, address SDOH needs and link the client to an appropriate community resource to reduce SDOH factors

2. Will have a working knowledge of all CCBHC services and will refer the individual to programs within the CCBHC that can support immediate needs and reduce barriers to care.

3. Will conduct brief intervention with clients regarding problematic alcohol use if indicated in AUDIT-C screener.

4. Will discuss programs or groups offered at the agency or within the community to support recovery needs of the client

5. Will complete the Health Screening with the client and will obtain basic health information, such as Blood Pressure and weight, and will help to navigate a referral to a primary care physician if needed.

6. Will assess a client's desire to create an advance directive and will link the client to the agency resource for completion.

7. May be asked to complete 24-hour follow-up calls for clients exiting acute care or ED care to ensure needs are met.

8. Will utilize the EHR for documentation of interactions, referrals made and follow ups with clients

Benefits:

1. Health Insurance offered
2. Free Dental Insurance for employee
3. Free Vision Insurance for employee
4. 401(K) with employer matching (4%)
5. Free Life Insurance while employed
6. Long Term Disability offered while employed
7. Paid Time Off (PTO)-can accumulate and roll over up to 240 hrs
8. Sick Leave
9. Paid Holidays (11)
10. License Reimbursement
11. Employee Assistance Program
12. Smart Dollar Budget
13. Bilingual/Spanish speaker incentive
14. Employee covered under agency liability insurance
15. Mileage Reimbursement
16. Opportunities for growth within the community