Administrative Specialist

Cuyahoga County Board of Health; Parma (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PERS

Deferred Compensation

FSA Health and Dependent Care

Tuition Reimbursement

Holidays (14 paid per year)

Vacation Time (13 paid days per year)

Sick Time (15 paid days per year)

Personal Days

Agency paid Life Insurance

Voluntary Life Insurance

Voluntary Identity Theft Protection

Voluntary Critical Illness

Voluntary Accident Insurance

Employee Assistance Program

Free Parking Onsite

Remote work from home available up to

Alternate work schedule after training

Job summary

Cuyahoga County Board of Health in Parma, OH is hiring an Administrative Specialist for the Administrative Services unit. The position offers a starting salary of $32,136 per year, with typical hours Monday–Friday, 8:30 a.m. to 4:30 p.m., and full-time, bargaining unit status.

The role focuses on front-line customer service, data entry, document processing, records management, and routine financial transactions. Bilingual applicants are welcome and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Six months related experience, or one year post HS/GED education.
• Ability to multi-task and manage daily tasks efficiently.
• Proficient with PC hardware, basic software, email, and office equipment.
• Strong customer service, verbal and written communication; organized.

Responsibilities

• Greets customers in person, by phone, and online, directing to appropriate staff.
• Performs data entry, processing, transcription, and correspondence prep.
• Provides information on CCBH programs and services; handles inquiries.
• Maintains filing systems and records; ensures data integrity and audits.
• Manages mail, packages, and distribution; supports printing and distribution of materials.

Skills

High School Diploma or equivalent

Multi-tasking ability

Customer service skills

Microsoft Office

Verbal and written communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

POSITION AVAILABLE

Position: Administrative Specialist
Reports to: Administrative Services Supervisor
Position to be filled: November 16, 2026
Position Type: Full-time, Bargaining
Starting Salary: $32,136 annually
Hours: Mon. – Fri., 8:30 a.m. to 4:30 p.m.

Vaccine Policy

All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

Minimum Requirements

• High School Diploma or equivalent.
• Minimum of six months of related experience. OR no experience necessary (with one year of post HS/GED education).
• Ability to efficiently multi-task on a daily basis.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.).
• Good customer service, verbal, and written communication skills. Good interpersonal relationship skills including cultural sensitivity & competence. Good organizational and filing skills.

General Responsibilities

• Greets customers via face-to-face, phone, and electronic methods, and directs customers to the appropriate parties. Provides high quality service to customers and clients.
• Performs data entry, claims processing, transcribing, and correspondence preparation services. Obtains and processes documents from external customers and clients.
• Provides information to customers regarding CCBH programs and services. Responds to phone and electronic inquiries from the public and provides verbal and printed information to customers regarding CCBH programs and services. Forwards customers and other professionals to appropriate staff for more detailed discussions about CCBH programs and services.
• Contacts customers when necessary to verify information received and/or completion of services.
• Assists with the issuance and distribution of licenses & permits.
• Uses appropriate filing systems and database(s) to create and/or maintain physical and electronic records. Organizes and purges records per the local record retention rules.
• Performs regular audits of databases and physical files to ensure data integrity prior to reporting to regulatory agencies.
• Performs basic financial transactions with customers including cash, purchase order, and electronic transactions. Balances receipts & cash drawers in accordance with CCBH fiscal guidelines.
• Develops and extracts basic reports from databases and provides reports to internal and external customers. Gathers and organizes documents to satisfy public records requests or other reporting obligations.
• Accepts, logs, sorts, and delivers incoming mail and parcels to appropriate parties. Arranges for outgoing mail, and parcel pickup by mail/shipping companies.
• Coordinates the printing and distribution of CCBH reports, promotional materials, program materials, and other information for dissemination to internal and external customers.
• Organizes and maintains meeting room schedules, and appointment logs.
• Orders and maintains inventory of office supplies and equipment. Serves as liaison with appropriate parties to arrange for PC and other office equipment troubleshooting and repair.
• Maintains and disseminates internal contact directories and office locations for assigned service areas.
• May guide customers through the enrollment process for assigned CCBH programs.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned.
• Performs other duties as assigned.

Deadline to Apply

October 16, 2026

Bilingual Applicants Welcome

Employees hired for a position that is funded in whole or in part by a designated funding source may be laid off when the funding source is reduced or eliminated.

THIS AGENCY IS AN EQUAL PROVIDER OF SERVICES AND AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER CIVIL RIGHTS ACT 1964

THIS EMPLOYER PARTICIPATES IN E-VERIFY

All employees hired for a position must be legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future.

Benefits offered at CCBH (for employees working at least 40 hours per pay period/Bi-weekly)

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members*)
• Sick Time (15 paid days per year*)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking Onsite
• Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.
• Alternate work schedule or changes in work schedule available after initial training period with approval. Core work hours of 10am to 2pm required of all staff

*Benefit is prorated based on start date