FT Key Holder

PetPeople; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life Insurance

Company matched retirement savings

Paid time off

Employee discount

Job summary

PetPeople is a neighborhood pet retailer dedicated to high-quality, natural pet foods and products. We seek a Full Time Sales Associate who can serve as a Key Holder, lead in the absence of management, and deliver outstanding customer experiences.

Applicants should love pets, have prior retail leadership experience, and be able to work varied hours including nights, weekends and holidays. We offer a friendly team, competitive benefits, and opportunities to contribute to local pet welfare causes.

Qualifications

• Love of pets and genuine interest in animal nutrition and welfare.
• Strong focus on building customer relationships through excellent service.
• Energy and enthusiasm for retail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide outstanding, friendly service and engage customers to determine needs and offer suitable products.
• Maintain product knowledge and stay current with new releases.
• Demonstrate products and add value during interactions.
• Assist in merchandising, stocking, and housekeeping to keep the store organized and inviting.
• Handle transactions accurately at the POS and support closing duties.

Job description

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats.We are the go-to local pet retail supply store for the communities in which we serve.We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

Full Time Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or elevate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

You must have:

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

At PetPeople, we are inspired to make a difference in the lives of pets and their people! Our team of pet enthusiasts entertains and educates to create a unique shopping experience. We are highly selective about the products we carry and fully stand behind everything we sell. We don’t sell animals – we are deeply committed to supporting local non-profit animal related charities in the communities we serve.

• medical
• dental
• vision
• disability and life insurance
• company matched retirement savings plan
• paid time off
• great associate discount