FT Front Office Supervisor - Hilton Orrington

Hilton Worldwide, Inc.; Evanston (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Supervisor to lead a team in delivering exceptional guest experiences. This role involves overseeing daily operations, managing guest interactions, and ensuring a high standard of service. Join a global leader in hospitality that values teamwork, integrity, and a passion for quality. If you are ready to take ownership of your role and contribute to a warm and welcoming environment, this opportunity is perfect for you.

Qualifications

• Proven experience in guest service and team leadership.
• Strong problem-solving and communication skills.

Responsibilities

• Supervise team members and ensure daily Front Office operations.
• Respond to guest inquiries and resolve complaints promptly.
• Schedule and assign tasks to team members.

Skills

Guest Service

Team Leadership

Problem Solving

Communication

Time Management

Job description

Job Description - FT Front Office Supervisor - Hilton Orrington (HOT0BL0E)

Job Details

Job Number: HOT0BL0E

Location: Hilton Orrington, 1710 Orrington Ave, Evanston, 60201

Overview

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, contributing to the hotel's goal of delivering outstanding guest service and financial profitability.

Responsibilities

• Assign work and supervise team members in all Front Office procedures, including guest check-in/check-out, lobby traffic, luggage assistance, telephone services, and managing room rates and availability.
• Respond to guest inquiries, resolve issues and complaints promptly and professionally.
• Support team members in handling guest requests and resolving complaints.
• Schedule, assign daily tasks, lead pre-shift meetings, and train team members.
• Monitor, observe, and evaluate team member performance.
• Adjust staffing based on lobby traffic and operational needs.

Qualifications & Values

Hilton, founded in 1919, is a leader in the hospitality industry known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively with others.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

We also value qualities such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Working at Hilton

Hilton is a global hospitality leader, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to our success and culture.

Additional Details

Job Category: Guest Services, Operations, Front Office

Schedule: Full-time