FT Front Office Supervisor - Hilton Orrington

Hilton; Evanston (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead a dynamic team in delivering exceptional guest experiences. This role involves overseeing daily operations, managing team performance, and ensuring guest satisfaction through effective communication and problem-solving. Join a company that values integrity, leadership, and teamwork, and be part of a tradition that has set the standard in hospitality for decades. If you're passionate about guest service and ready to take ownership of your role, this is the perfect opportunity for you.

Qualifications

• Demonstrated leadership and teamwork in hospitality settings.
• Strong customer service skills with a focus on guest satisfaction.

Responsibilities

• Assign and supervise daily tasks in Front Office operations.
• Resolve guest inquiries and complaints efficiently.
• Monitor team performance and adjust staffing as needed.

Skills

Customer Focus

Leadership

Teamwork

Adaptability

Dependability

Job description

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.

**What will I be doing?**

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check\-in and check\-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre\-shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _FT Front Office Supervisor \- Hilton Orrington_

**Location:** _null_

**Requisition ID:** _HOT0BL0E_

**EOE/AA/Disabled/Veterans**