Office Supervisor - Northwest

Hanger, Inc.; Kalispell (MT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Office Supervisor to lead front office operations in a dynamic healthcare environment. This role emphasizes delivering high-quality customer service while managing billing, staff training, and ensuring compliance with reimbursement laws. The successful candidate will play a crucial role in supporting patients and staff, ensuring accurate billing practices, and enhancing patient satisfaction. If you are a resourceful team player with strong communication skills and a passion for healthcare, this opportunity is perfect for you.

Benefits

Medical Insurance

401(k)

Retirement Plan

Relocation Assistance

Flexible Schedules

Parental Leave

Referral Bonuses

Mentorship

Student Loan Assistance

Travel Opportunities

Qualifications

• 5+ years of administrative experience, with 3+ years in healthcare billing/collections.
• 2+ years as a Senior Office Administrator or similar role.

Responsibilities

• Supervise front office operations and ensure excellent customer service.
• Conduct annual performance reviews for administrative staff.
• Manage billing processes and coordinate with payers for reimbursement.

Skills

Healthcare Billing

Customer Service

Team Leadership

Communication Skills

Organizational Skills

Education

Associate Degree

Courses in Bookkeeping or Accounting

Tools

Office Technology

Job description

medical insurance, sick time, 401(k), retirement plan, relocation assistance

Job ID
2025-29601

# Positions
1

Job Location
US-MT-Kalispell
Telecommute
Regional Remote Position
FT/PT
Full-Time

Category
More Key Contributors

Office Supervisor - Northwest

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced solutions, clinically differentiated programs, and excellent customer service. Our Patient Care segment operates numerous clinics nationwide, and our Products & Services segment distributes O&P devices, providing rehabilitative solutions. With 160 years of clinical excellence, our vision is to lead the market by delivering superior patient outcomes, services, and value. Our employees impact thousands daily, helping people regain mobility and independence.

Could This Be For You?

The Office Supervisor will deliver high-quality customer service to patients, staff, and referral sources. Key responsibilities include supervising front office operations (phone management, registration, scheduling, benefits verification, insurance authorization, billing, payments, collections, research, and inquiries), training staff, and ensuring accurate, timely billing and reimbursement practices compliant with laws and policies.

Your Impact

Depending on operational needs, responsibilities may include:

1. Leading and guiding front office staff to ensure excellent customer service; performing overflow duties as needed.
2. Conducting annual performance reviews for administrative staff.
3. Monitoring performance to ensure accurate patient and insurance information, verification, and pre-authorization.
4. Ensuring daily, accurate, and documented billing processes.
5. Managing open accounts and maintaining financial records.
6. Coordinating with payers to optimize reimbursement and maintain A/R goals.
7. Counseling patients on financial responsibilities and securing commitments.
8. Verifying cash and adjustments, and timely bank deposits.
9. Reviewing clinician documentation for compliance and accuracy.
10. Overseeing patient satisfaction and follow-up programs.
11. Reporting key statistics to management.
12. Ensuring proper cash handling and reporting of employee hours.
13. Scheduling practitioner coverage and managing inventory activities.
14. Filling in for the Office Administrator and handling special projects.

Minimum Qualifications

• At least 5 years of administrative experience, with 3+ years in healthcare billing/collections.
• 2+ years as a Senior Office Administrator or similar role.
• Associate degree or equivalent experience.
• Courses or experience in bookkeeping or accounting.
• Preferred: 3+ years in Orthotics and Prosthetics (O&P) billing.

Important Note: No phone calls or walk-ins. All inquiries should be directed to our Talent Acquisition department.

Additional Success Factors

• Strong communication skills, ability to work with diverse populations.
• Resourceful team player with excellent customer service skills.
• Knowledge of reimbursement laws, HIPAA, and billing procedures.
• Organizational skills, proficiency in office technology, and ability to train others.
• Integrity, patient-centered approach, collaboration, innovation, and focus on outcomes.

Pay range: $27.00 - $30.00/hour + bonus + benefits. Compensation varies based on skills and location.

#LI-Remote

Our Investment in You

• Competitive pay, holidays, PTO, benefits, 401(k), parental leave, flexible schedules, referral bonuses, mentorship, student loan assistance, relocation support, travel opportunities, volunteering programs.

Hanger, Inc. is an equal opportunity employer. All employment conditions are administered without discrimination or harassment based on protected characteristics. We are committed to confidentiality and encourage qualified candidates to apply directly through our website.