FT Front Office Supervisor - Hilton Orrington

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead a dynamic team in delivering exceptional guest experiences. This role involves overseeing daily operations, managing team performance, and ensuring guest satisfaction. Join a company with a rich history of innovation and quality service, where your leadership will contribute to creating memorable moments for travelers. Be part of a collaborative environment that values integrity, teamwork, and a passion for hospitality. This is a fantastic opportunity to grow your career in an industry-leading organization.

Qualifications

• Experience in hospitality or customer service roles.
• Strong leadership and team management skills.

Responsibilities

• Supervise Front Office operations and team members.
• Respond to guest inquiries and resolve complaints promptly.
• Lead pre-shift meetings and train team members.

Skills

Guest Service

Leadership

Team Management

Problem Solving

Communication

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, supporting the hotel's goal to deliver exceptional guest service and maximize profitability. Your specific responsibilities include:

• Assigning work and supervising team members in all Front Office procedures, including guest check-in/check-out, lobby traffic management, luggage assistance, telephone services, and managing room rates and availability.
• Responding to guest inquiries and resolving issues and complaints promptly, courteously, and efficiently.
• Supporting and assisting team members in handling guest requests and resolving complaints.
• Scheduling and assigning daily work, leading pre-shift meetings, and training team members.
• Monitoring, observing, and evaluating team member performance.
• Monitoring lobby traffic and adjusting staffing levels accordingly.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core Values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being a collaborative team player.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value the demonstration of these key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. For nearly a century, we have provided top-quality service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting our team to create memorable experiences every day. Our Team Members are at the heart of this mission!