FT Customer Service Representative

Paycom; Reynoldsburg (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance Options

401K Retirement

Free employee Black Card Membership

PTO

Job summary

Planet Fitness Reynoldsburg is seeking a friendly Customer Service Representative to greet members, answer questions, and process sign-ups at our club in Reynoldsburg, OH.

You will provide a superior member experience, handle phones, assist with memberships, and promote fitness programs while maintaining a clean, safe environment. Prior customer service experience and basic computer skills are preferred.

Qualifications

• Customer service experience required.
• High School Diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and sign up new members.
• Respond to member questions and concerns promptly.
• Process purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

18+ years old

Education

High School Diploma or GED

Job description

Job Details: Job Location: L177 Reynoldsburg - Reynoldsburg, OH, Salary Range: Undisclosed, Full - Time: Starting at $XX per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift