FT Customer Service Representative

National Fitness Partners; Belvidere (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401K match up to 4%

Health insurance options (medical, +d 

Job summary

National Fitness Partners is hiring a Customer Service Representative in Belvidere, IL. The role starts at $15 per hour with full-time hours of 32–40 per week and a required early start at 4:45am.

The position offers growth opportunities within a large Planet Fitness franchise and rewards experience with regular wage increases on schedule based on anniversaries. As part of a nationwide network serving over one million members, you will greet members, process sign-ups, handle inquiries, and

Qualifications

• Must be available Monday through Friday and able to start promptly at 4:45am.
• Full-time position with 32–40 hours per week.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Job description

Full - Time: Starting at $15 per hour. Must be available Monday through Friday and available to promptly start at 4:45am. Full time hours will be 32-40 per week. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.