FT Customer Service Rep

National Fitness Partners; Cleveland (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K employer match

Health insurance options (including800

Job summary

National Fitness Partners is hiring for a Customer Service Representative to support Planet Fitness members and guests. The role includes greeting members, handling sign-ups, answering questions, and processing sales at the POS.

Shifts include Monday-Thursday 3:15pm-11:15pm and Friday 1:15pm-9:15pm, with hourly wage starting at $12 and scheduled increases after 180 days, 1 year, and every 6 months thereafter.

Qualifications

• Customer service experience is required.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency needed.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise sales at the point of sale.
• Promote fitness instruction classes (PE@PF) to our active and new members.
• Provide a clean, safe club environment.

Skills

Customer service experience

Education

High school diploma/GED

Tools

Basic computer proficiency

Job description

Monday-Thursday 3:15pm-11:15pm
Friday 1:15pm-9:15pm

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift