FT Customer Service Rep

Planet Fitness; High Point (NC); Sur place; USD 14 000 - 19 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Pay raises per anniversary date

Shift-differential pay

Paid time off

401K with employer match

Health options (Medical/Dental/Vision)

Life Insurance & Disability

Employee assistance program

Free gym membership

Résumé du poste

Planet Fitness is hiring a Customer Service Representative at High Point, NC. The role focuses on delivering a superior Judgement Free member experience, greeting members, signing up new members, and logging amenities.

Starting at $12 per hour, with raises at 180 days, 1 year and every 6 months after the first year, based on anniversary date. Benefits include paid time off, health/dental/vision options, and company matched 401(k).

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsabilités

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Greet members, sign up new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process purchases through the point of sale system.
• Promote fitness classes to active and new members.
• Maintain a clean, sanitized, safe club environment.

Connaissances

Customer service

Computer skills

Formation

High school diploma or GED

Description du poste

Job Details

Job Location: L038 High Point South Main - High Point, NC 27263, Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

About Us

At National Fitness Partners, we don't just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Values

We Are Accountable - Self-starters who pursue excellence.

We Are Driven - Problem solvers who deliver results.

We Are Passionate - Positive energy with a real desire to help others.

We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!))
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift