FT CUSTOMER SERVICE AGENT - WORK FROM HOME

Cennox; Boise (ID); Remote; USD 30,000 - 50,000; Full time

Job summary

Cennox is seeking a dynamic Customer Service Agent for a remote position across the U.S. You will manage customer interactions, provide solutions and upsell products to enhance profitability. This role offers competitive pay, benefits including health and a 401k match, and the opportunity for growth in a supportive team environment.

Benefits

Health, dental & vision insurance

401k match

PTO

Qualifications

• Experience in customer service or call center environment preferred.
• Ability to effectively communicate with diverse customer bases.
• Proficient in using various software programs.

Responsibilities

• Handle inbound and outbound calls, upsell products and services.
• Resolve customer inquiries and issues, ensuring satisfaction.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem Solving

Customer Service

Sales

Tools

CRM Software

Job description

Call Center / Remote - Anywhere in U.S. / Competitive Pay / Health, dental & vision / 401k match / PTO

As a Customer Service Agent at Cennox, your responsibilities will include:

1. Handling inbound and outbound calls, upselling products and services to clients to ensure profitability;
2. Answering inquiries, resolving issues, and assisting with product or service recommendations;
3. Maintaining accurate and detailed records of all customer interactions;
4. Communicating effectively with team members and other departments to ensure timely and satisfactory resolution of customer concerns;
5. Utilizing various software programs to access and update customer information.

Hiring Immediately >