FT CUSTOMER SERVICE AGENT - WORK FROM HOME

Cennox; Town of Niskayuna (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Agent to manage inbound and outbound calls. This remote position offers competitive pay and a range of benefits including health coverage and a 401(k) match. Ideal candidates will possess strong communication skills and experience in customer service.

Benefits

Health, Dental & Vision

401(k) Match

Paid Time Off (PTO)

Qualifications

• Experience in handling customer inquiries and issue resolutions.
• Familiarity with software to manage customer records.
• Strong communication skills.

Responsibilities

• Handle inbound and outbound calls, upselling products and services.
• Resolve customer issues and recommend services.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Customer Service

Tools

Customer Relationship Management Software

Job description

Call Center / Remote - Anywhere in U.S. / Competitive Pay / Health, Dental & Vision / 401(k) Match / PTO

Position: Customer Service Agent at Cennox

• Handle inbound and outbound calls, upselling products and services to clients to ensure profitability.
• Answer inquiries, resolve issues, and assist with product or service recommendations.
• Maintain accurate and detailed records of all customer interactions.
• Communicate effectively with team members and other departments to ensure timely and satisfactory resolution of customer concerns.
• Utilize various software programs to access and update customer information.

Hiring Immediately >