FSR/Integrador SEME

Trecig LLC; Fort Campbell North (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health insurance

Competitive salary

Flexible scheduling

Career growth opportunities

Job summary

The Tier 3 SEME Field Service Representative (FSR) at TRECIG serves as the senior technical authority responsible for diagnostics, integration, maintenance, and operational support of complex SEME systems in garrison and deployed environments. The FSR ensures system readiness and acts as the liaison between field operations and engineering teams with government interfaces.

Role requires minimal supervision, seasoned troubleshooting skills, and the ability to support mission-critical systems

Qualifications

• Bachelor’s degree preferred.
• Experience as IT Technician or IT Certification preferred (Cloud+, Security+, GCISP).
• Strong troubleshooting and analytical skills.
• Ability to work well as part of a team.
• Strong written and verbal communication skills.
• Understanding of data privacy and security.

Responsibilities

• Provide advanced diagnostics and maintenance for SEME systems.
• Lead system integration, testing, and validation for upgrades.
• Perform advanced troubleshooting and root cause analysis.
• Provide on-site technical support for system operation and repair.
• Train Tier 1 and Tier 2 field staff.
• Prepare weekly status, trip reports, and travel updates.
• Ensure compliance with DoD and TRECIG standards.
• Maintain technical documentation and logs.
• Support deployed operations including weekend/on-call.
• Interface with engineering teams to resolve issues.

Skills

Troubleshooting

Analytical skills

Teamwork

Communication skills

Data privacy and security

Education

Bachelor's degree in Computer Science or related field

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities

Job Summary

The Tier 3 SEME Field Service Representative (FSR) serves as the senior technical authority responsible for advanced diagnostics, integration, maintenance, and operational support of complex systems and support equipment within the SEME architecture. This position operates with minimal supervision and provides mission-critical support in both garrison and deployed environments across supported Special Operations Command (SOCOM) component commands.

The Tier 3 FSR is responsible for ensuring system readiness, reliability, and performance while serving as the primary liaison between field operations and engineering teams. The FSR represents TRECIG in direct daily contact with government.

Responsibilities

• Serve as a technical expert providing technical and mission support to the assigned SOCOM component command.
• Perform advanced troubleshooting and root cause analysis of complex system failures.
• Provide on-site technical expertise for system operation, maintenance, and repair.
• Lead system integration, testing, and validation efforts for new components and system upgrades.
• Develop and implement preventive and corrective maintenance strategies.
• Ensure operational readiness and system availability in support of mission requirements.
• Interface with engineering teams to resolve systemic and design-related issues.
• Maintain accurate technical documentation, logs, and reports.
• Train and mentor Tier 1 and Tier 2 Field Service Representatives.
• Support deployed or contingency operations as required, including weekend and on-call support for critical system failures.
• Ensure compliance with applicable DoD, host nation (where applicable), and TRECIG organizational standards.
• Prepare and submit required program deliverables, including weekly status reports, trip reports, and daily travel 5W updates (Who, What, When, Where, Why) while on travel status.

Qualifications

• A bachelor’s degree in Computer Science or a related field is preferred
• Previous experience as an IT Technician or an IT Certification is preferred (Cloud+, Security+, GCISP)
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security