SENIOR FIELD SERVICES REPRESENTATIVE

Phoenix Logistics, LLC; Orlando (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Phoenix Defense is seeking a Senior Field Services Representative to lead a field team of technicians supporting military training systems at US Army sites. The role involves traveling 50-75% and coordinating with engineering, logistics, and QA to ensure quality outcomes.

Qualifications include a Bachelor's in IT or MIS, 5-8 years in IT/ network engineering, and active SECRET clearance. Proficiency with Cisco/VMware and COTS hardware is preferred.

Qualifications

• Bachelor's degree in information technology, MIS, or related field or equivalent experience.
• 5-8 years in computer system/network engineering.
• Familiarity with IT devices, networks, and virtualization.

Responsibilities

• Lead a field team of technicians across US Army sites.
• Install and configure hardware, networks, and CCTV components.
• Troubleshoot field issues during installation and maintenance.
• Provide training to customer personnel.
• Coordinate travel and serve as main on-ground liaison.
• Support virtualization deployments and IT networks.

Skills

Team leadership

Travel readiness

Customer interaction

Communication skills

IT troubleshooting

Education

Bachelor's degree in information technology or MIS

Security clearance - SECRET

Tools

Cisco networks

VMware

CCTV systems

IT hardware

Job description

At Phoenix Defense, our team members have incredible opportunities to work on state-of-the-art modeling and simulation programs that prepare the nation's armed forces to protect and serve our country and allies throughout the world. We look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. With every job we fill, our focus is on providing best in class service to our customers while offering the opportunity for professional growth in a rewarding and innovative work environment. We have an exciting opportunity for a highly motivated professional to fill the position of Senior Field Services Representative.

This position requires the ability to travel 50-75% of the time

WHAT YOU WILL DO:

The Senior Field Service Representative (FSR) is responsible for leading a field team of technicians supporting military training systems at various US Army sites across the globe. The Senior FSR works for the Program Manager and Deputy Program Manager and works collectively with the Engineering, Logistics, Configuration Management, and Quality. The Senior FSR is someone who effectively leads a team in the completion of tasks with a focus on quality output that meets or exceeds customer requirements.

• Install and configure computer hardware, peripherals, related devices, network cabling and related infrastructure
• Install, maintain, and troubleshoot low voltage Electronic Security System (ESS) components including Closed Circuit Television (CCTV) cameras, access control card readers, and door contacts
• Evaluate low voltage audiovisual and video teleconference systems for compliance with customer requirements
• Accomplish troubleshooting and analysis of issues experienced in the field during installation and maintenance events
• Provide training to customer personnel. Must be able to work and interact with local personnel, including civilians, contractors, and military
• Provide testing, installation, and configuration expertise for the support of user requirements of Commercial off the Shelf (COTS) software and hardware
• Provide technical analysis, recommendations, and implementation plans for COTS hardware configurations, IT Networks, computational systems, and virtualization deployments
• Work with vendors to evaluate new products and resolve equipment configuration/design issues
• Conduct technical site surveys and installs and provide analysis recommendations on the best technical and engineering solutions to meet budget, facility, and project
• Manage other team personnel in the field, coordinate travel, and be the main point of contact on the ground between the field team, customer, and engineering team
• Support extensive travel to domestic and international military installations; must be able to travel up to 50% -75%

ABOUT YOU:

• Bachelor's degree in information technology, MIS or related field or equivalent professional work experience or certifications
• 5-8 years of increasingly complex and progressive experience in computer system/network engineering
• Advanced understanding of IT devices such as servers, routers, switches, associated software tools, cabling, network layout and design
• Relevant network certifications and training related to network establishment and virtualization (Cisco, VMware, etc.)
• Able to work and communicate well both orally and written in a team environment as this position involves regular interfacing with customer personnel
• Extensive experience with Microsoft Office products
• Familiarity and experience using hand and power tools
• Currently have or be able to obtain a SECRET level US Government security clearance
• Due to the nature of work performed, U.S. citizenship is required
• Security+ Certification or the ability to obtain one within 60 days of hiring
• Self-starter able to work under minimal supervision while having the skillset to manage the workload of junior personnel

Preferred Qualifications:

• Master's degree in information technology, MIS or related field or equivalent professional work experience or certifications
• Over 8 years of experience in computer system/network engineering
• Military background or experience affiliated with military organizations
• Demonstrated experience with software installation and configuration
• Experience with Linux systems
• TOP SECRET level US Government security clearance
• Network+ or A+ Certification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.