Frozen Foods Customer Experience Lead

Kroger Co.; Ann Arbor (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Kroger Co. is seeking a customer-focused team member in Ann Arbor, MI to deliver outstanding service.

You will assist the department manager in meeting sales and profit goals while maintaining a safe, clean environment for customers and associates. Responsibilities include answering questions about products, promoting specials, checking product freshness, stocking and labeling merchandise, and ensuring compliance with food safety and safety procedures.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience is a plus.
• Second language (speaking, reading and/or writing) is desirable.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and specials ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following procedures and reporting unsafe conditions.
• Inspect equipment and report any items needing repair.
• Notify management of accidents.
• Report all safety risks or illegal activity (robbery, theft, fraud).
• Must be able to perform essential functions with or without accommodation.

Skills

Communication skills

Stress management

Basic math

Retail experience

Second language

Job description

Kroger Co. is seeking a customer-focused team member in Ann Arbor, MI to deliver outstanding service.

You will assist the department manager in meeting sales and profit goals while maintaining a safe, clean environment for customers and associates. Responsibilities include answering questions about products, promoting specials, checking product freshness, stocking and labeling merchandise, and ensuring compliance with food safety and safety procedures.