Frozen Foods Customer Experience Associate

Kroger Family of Companies; Midlothian (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger Family of Companies is hiring to deliver outstanding customer experiences in a fast-paced retail environment. You will assist in achieving department sales goals while maintaining safety and quality standards.

The role emphasizes customer service, knowledge of products, and adherence to food safety regulations. Responsibilities include greeting customers, answering questions, stocking, labeling, and monitoring temperatures and freshness.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions and suggest options.
• Inform customers of frozen food specials.
• Recommend frozen food items to ensure customers get what they want.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep logs.
• Report safety risks or issues and any illegal activity.
• Work cooperatively in a fast-paced environment and manage conflicts professionally.

Skills

Stress handlings

Effective communication

Basic math

Job description

Kroger Family of Companies is hiring to deliver outstanding customer experiences in a fast-paced retail environment. You will assist in achieving department sales goals while maintaining safety and quality standards.

The role emphasizes customer service, knowledge of products, and adherence to food safety regulations. Responsibilities include greeting customers, answering questions, stocking, labeling, and monitoring temperatures and freshness.