Frozen Foods Dept Leader - Customer-First & Quality Focused

The Kroger Co.; Ann Arbor (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is looking for an in-store team member to deliver outstanding customer service and maintain a clean, safe shopping environment in our Michigan location. You will assist the department manager in reaching sales goals while upholding quality standards and the Customer 1st strategy.

You will help customers, answer questions about products, and suggest items based on their needs. Prior retail experience and strong communication are a plus.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create a welcoming environment by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions with suggestions.
• Inform customers of frozen food specials and recommend items.
• Check product quality, review sell-by dates and take action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the manager.
• Stay current with ads and adhere to food safety regulations.
• Ensure temperatures in cases and coolers are proper and logs are kept.
• Identify unsafe conditions and notify store management.
• Inspect equipment and report items in need of repair.
• Notify management of accidents and any safety risks or illegal activity.

Skills

Customer service

Effective communication

Stress management

Basic math

Job description

The Kroger Co. is looking for an in-store team member to deliver outstanding customer service and maintain a clean, safe shopping environment in our Michigan location. You will assist the department manager in reaching sales goals while upholding quality standards and the Customer 1st strategy.

You will help customers, answer questions about products, and suggest items based on their needs. Prior retail experience and strong communication are a plus.