Frozen Foods Specialist - Customer-First Experience

The Kroger Co.; Chesapeake (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Chesapeake, VA seeks a retail associate to deliver outstanding customer service and maintain a safe, clean store environment that invites repeat visits.

You will assist department managers in achieving sales and profit goals, answer customer questions about products, stock merchandise, monitor quality, and comply with all food safety and safety procedures to protect customers and associates.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills in customer interactions.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience is preferred.
• Second language skills are a plus.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Handling stress

Communication skills

Basic math

Retail experience

Second language

Job description

The Kroger Co. in Chesapeake, VA seeks a retail associate to deliver outstanding customer service and maintain a safe, clean store environment that invites repeat visits.

You will assist department managers in achieving sales and profit goals, answer customer questions about products, stock merchandise, monitor quality, and comply with all food safety and safety procedures to protect customers and associates.