FROZEN FOOD/CLERK

Smith's Food & Drug Centers; Bountiful (UT); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading grocery store in Bountiful seeks a dedicated team member to enhance customer experience through exceptional service and maintain high standards of safety and cleanliness. The role involves assisting in sales goals, ensuring product quality, and fostering a positive shopping environment. Ideal candidates will possess strong communication skills and the ability to manage stress effectively.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Retail experience.

Responsibilities

• Create a welcoming environment for customers.
• Ensure product quality and freshness.
• Adhere to food safety regulations.

Skills

Communication

Stress Management

Customer Service

Basic Math

Bilingual

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Promote trust and respect among associates.
2. Create an environment that makes customers feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
4. Inform customers of frozen food specials.
5. Recommend frozen food items to customers to ensure they get the products they want and need.
6. Check product quality to ensure freshness, review “sell by” dates, and take appropriate action.
7. Label, stock, and inventory department merchandise.
8. Report product ordering/shipping discrepancies to the department manager.
9. Display a positive attitude.
10. Stay current with present, future, seasonal, and special ads.
11. Adhere to all food safety regulations and guidelines.
12. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
13. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
14. Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
15. Notify management of customer or employee accidents.
16. Report safety risks, issues, and illegal activities such as robbery, theft, or fraud.
17. Work cooperatively in a high-paced and sometimes stressful environment.
18. Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
19. Act with honesty and integrity regarding customer and business information.
20. Follow directions and seek assistance when necessary to resolve issues.
21. Support and assist through direct interaction with minors, individuals with special needs, and older adults.
22. Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience.
• Second language (speaking, reading, and/or writing).