Frontline Teller: Customer Service & Digital Tools

Community Bank, N.A.; Town of Warsaw (NY); Presencial; USD 32.000 - 48.000; Tempo integral

Resumo da vaga

Community Bank, N.A. is seeking a Teller to serve as the friendly, customer-focused frontline representative at our branch. You will process deposits, withdrawals, payments, and check cashing with identity verification and cash accountability, while educating customers on digital tools and referring to specialists as needed.

The role emphasizes accuracy, adherence to security standards, and collaboration with branch teams to ensure a smooth customer experience and strong operational integrity.

Qualificações

• Frontline customer service experience preferred
• Accuracy in processing financial transactions required
• Ability to follow security and compliance standards
• Strong attention to cash handling procedures
• Good communication with customers and team members

Responsabilidades

• Serve as welcoming, professional first point of contact for customers entering the branch.
• Process routine financial transactions (deposits, withdrawals, payments, check cashing) with verification of identity and funds.
• Engage customers in needs-based conversations to understand transactional needs.
• Refer customers to appropriate teammates for additional services or solutions.
• Educate customers on digital banking tools and self-service options.
• Assist with routine inquiries, escalating complex issues as needed.
• Support lobby management and guide customers to the right service area.
• Answer calls promptly and professionally, directing inquiries per bank standards.
• Engage in needs-based discussions to identify banking solutions without pressure.
• Partner with branch team to connect customers with specialists for complex needs.
• Support branch goals with strong service behaviors and engagement.
• Collaborate with team to support branch operations and customer experience goals.
• Contribute to a positive, inclusive work environment and personal development.
• Participate in branch meetings and training including travel to trainings as required.
• Perform teller transactions with precision and balance cash drawer within guidelines.
• Protect customer and bank information and follow security procedures.
• Remain alert to suspicious activity and follow fraud-prevention procedures.
• Adhere to branch operating standards and cash handling protocols.

Conhecimentos

Customer service

Cash handling

Attention to detail

Security awareness

Communication

Ferramentas

POS system

Descrição da vaga

Community Bank, N.A. is seeking a Teller to serve as the friendly, customer-focused frontline representative at our branch. You will process deposits, withdrawals, payments, and check cashing with identity verification and cash accountability, while educating customers on digital tools and referring to specialists as needed.

The role emphasizes accuracy, adherence to security standards, and collaboration with branch teams to ensure a smooth customer experience and strong operational integrity.