Frontline Banking Teller – Customer Experience

Community Bank, N.A.; City of Oneida (NY); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Paid holidays

Descripción de la vacante

Community Bank, N.A. is hiring a Teller to deliver accurate, friendly banking service and dependable support for daily transactions. You will handle deposits, withdrawals, check cashing, and routine inquiries while educating customers about digital tools and secure banking practices.

Role requires attention to detail, strong communication, and the ability to collaborate with team members to meet branch goals, with travel to nearby locations as needed.

Formación

• Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions
• Strong attention to detail with accurate and proficient math skills
• Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality
• Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems
• Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations
• Ability to identify customer needs and direct towards appropriate bank products and services
• Must consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence

Responsabilidades

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs.
• Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.

Conocimientos

Interpersonalskills

Communication

Customer service

Attention to detail

Teamwork

Educación

High School Diploma or GED

Descripción del empleo

Community Bank, N.A. is hiring a Teller to deliver accurate, friendly banking service and dependable support for daily transactions. You will handle deposits, withdrawals, check cashing, and routine inquiries while educating customers about digital tools and secure banking practices.

Role requires attention to detail, strong communication, and the ability to collaborate with team members to meet branch goals, with travel to nearby locations as needed.