Frontline Support Specialist – Customer Care

Whataburger Restaurants; San Antonio (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

5 weeks PTO

401(k) match

Medical benefits

Parental leave

Discounted meals

Job summary

Whataburger is seeking a Contact Center Associate at the San Antonio Home Office, on-site Monday-Thursday with remote Fridays. You’ll be the frontline link between restaurants and support, documenting requests and resolving routine issues to keep operations running smoothly.

Ideal candidates have a High School diploma or GED, strong written and spoken communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Follow established processes and procedures consistently.
• Strong verbal and written communication skills.
• Effective organization and documentation skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency using computers, phone systems, and standard office tools.
• Reliable attendance and schedule adherence.
• Availability to work a full-time schedule, including non-standard hours when needed.

Responsibilities

• Receive, document, and resolve routine support requests.
• Perform standard troubleshooting to restore service quickly.
• Maintain accurate and complete case records.
• Manage assigned work queues and meet service timelines.
• Escalate issues with clear, thorough documentation.
• Drive first-contact resolution whenever possible.
• Communicate professionally across all interactions.
• Follow established procedures and support standards.
• Maintain accountability for attendance, adherence, and workload.
• Support restaurant operations through timely issue resolution.

Skills

Verbal communication

Written communication

Documentation

Multi-tasking

Troubleshooting

Computer skills

Attendance

Schedule flexibility

Customer service

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Whataburger is seeking a Contact Center Associate at the San Antonio Home Office, on-site Monday-Thursday with remote Fridays. You’ll be the frontline link between restaurants and support, documenting requests and resolving routine issues to keep operations running smoothly.

Ideal candidates have a High School diploma or GED, strong written and spoken communication, and the ability to multi-task in a fast-paced environment.