Hybrid Contact Center Associate — Remote Fridays

Whataburger; San Antonio (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus program up to 2.5x payout

5 weeks PTO

Flex weeks

Paid corporate holidays

Paid parental leave

401(k) match

Medical, dental, vision benefits

Disability benefits

Career development

Scholarship program

Discounted meals

Wireless service discounts

Software discounts

Fitness discounts

Awards and recognition

Retirement celebration program

Job summary

Whataburger is seeking a Contact Center Associate in San Antonio to serve as the frontline link between restaurants and support teams. You will document, troubleshoot, and resolve routine requests while maintaining precise case records and ensuring timely service.

The role emphasizes clear communication, adherence to procedures, and collaboration across teams to deliver high-quality support for restaurant operations. Full-time with on-site and remote flexibility on Fridays.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Strong verbal and written communication skills.
• Effective organization and documentation skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency using computers, phone systems, and standard office tools.

Responsibilities

• Receive, document, and resolve routine support requests.
• Perform standard troubleshooting to restore service quickly.
• Maintain accurate and complete case records.
• Manage assigned work queues and meet service timelines.
• Escalate issues with clear, thorough documentation.
• Drive first-contact resolution whenever possible.
• Communicate professionally across all interactions.
• Follow established procedures and support standards.
• Maintain accountability for attendance, adherence, and workload.
• Support restaurant operations through timely issue resolution.

Skills

Verbal communication

Written communication

Documentation

Organization

Problem solving

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Whataburger is seeking a Contact Center Associate in San Antonio to serve as the frontline link between restaurants and support teams. You will document, troubleshoot, and resolve routine requests while maintaining precise case records and ensuring timely service.

The role emphasizes clear communication, adherence to procedures, and collaboration across teams to deliver high-quality support for restaurant operations. Full-time with on-site and remote flexibility on Fridays.