Customer Care Representative

Whataburger Restaurants; San Antonio (TX); Hybride; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Bonus program

5 weeks PTO

Starting on Day One

Flex weeks

Paid corporate holidays

Paid parental leave

401(k) match 1:1 up to 4%

Medical, dental, vision benefits

Short-term and long-term disability

Career development opportunities

Whataburger Family Foundation—scholar

Discounted meals

Cell phone service discounts

Software discounts

Fitness discounts

Awards and recognition

Retirement celebration program

Résumé du poste

Whataburger Restaurants is hiring a Customer Care Representative to deliver exceptional experiences across phone, digital, and written channels. You will resolve issues, process refunds and rewards, and collaborate with internal teams to ensure accurate resolutions and strong loyalty to the Whataburger brand.

Based at the San Antonio Home Office with on-site Monday-Thursday and remote Fridays, the role emphasizes fast-paced environment, strong communication, and a commitment to Service with

Qualifications

• Requires a high school diploma or equivalent.
• 1+ year of customer service or contact center experience.
• Ability to resolve customer concerns and provide service-focused solutions.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of company policies and customer support practices.
• Strong problem-solving and attention to detail.

Responsabilités

• Resolve customer inquiries across phone, digital, and written channels.
• Process refunds, rewards, and digital offers per policies.
• Coordinate with internal partners for timely issue resolution.
• Prepare customer communications and internal correspondence.
• Generate reports and maintain customer records.
• Monitor fulfillment inventory and related materials.
• Identify recurring concerns and recommend solutions.
• Update response templates and resources as needed.
• Support projects and process improvements.
• Promote collaboration across teams.
• Protect confidential information.

Connaissances

Customer service

Verbal communication

Written communication

Multitasking

Documentation

Microsoft Office

Confidentiality

Formation

High school diploma

GED

Outils

CRM systems

Microsoft Office

Description du poste

Welcome to Whataburger Careers! Our Flavor — Why Whataburger Whataburger isn’t just a fast‑food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference. Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.

Your Recipe for Impact — What You’ll Do

As a Customer Care Representative, you'll help deliver exceptional experiences by serving as a trusted resource for customers across multiple communication channels. You’ll resolve issues with care, accuracy, and urgency while supporting digital and mobile customer interactions that strengthen loyalty to the Whataburger brand. Through thoughtful problem‑solving, collaboration, and continuous improvement, you’ll help create positive outcomes that reflect our commitment to Serve with Heart and Make a Difference. By partnering with teams across the organization, you’ll Win as One to deliver consistent service experiences while identifying opportunities to improve processes and Move Forward Boldly.

Day‑to‑Day Ingredients — Responsibilities

As a Customer Care Representative, you will:

• Resolve customer inquiries and concerns across phone, digital, and written channels
• Process refunds, rewards, and digital offers in compliance with company policies
• Coordinate with internal partners to ensure timely and accurate issue resolution
• Prepare customer communications and internal correspondence
• Generate reports and maintain accurate customer records and documentation
• Monitor and maintain fulfillment inventory and related materials
• Identify recurring customer concerns and recommend solutions
• Update response templates and communication resources as needed
• Support departmental projects and process improvement initiatives
• Promote collaboration and effective communication across teams
• Protect confidential information and maintain policy compliance
• Perform additional duties as assigned

The Sauce — Pay & Perks

As a Customer Care Representative, you will receive:

• Competitive Weekly Pay
• Bonus Program
• 5 weeks of PTO
• Starting on Day One
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental, and Vision Benefits
• Short-term and Long‑term Disability Benefits
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
• Discounted Meals for You and a Guest
• Cell Phone Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

What You Bring to the Table — Required Experience

As a Customer Care Representative, you must have:

• High school diploma, GED, or equivalent work experience
• 1+ year of customer service, contact center, or customer support experience
• Experience in resolving customer concerns and delivering service-focused solutions
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Working knowledge of company policies, procedures, and customer support practices
• Strong problem‑solving and critical‑thinking abilities
• Excellent attention to detail and documentation skills
• Proficiency with Microsoft Office and customer service systems
• Ability to maintain confidentiality and handle sensitive information

Extra Toppings — Desired Experience

As a Customer Care Representative, we prefer you to have:

• Experience supporting mobile, digital, or online customer platforms
• Experience processing customer refunds, rewards, or promotional programs
• Contact center or high‑volume customer support experience
• Experience analyzing customer feedback and identifying service trends
• Knowledge of CRM or customer case management systems
• Experience contributing to process improvement initiatives
• Bilingual communication skills
• Associate's degree or higher in a related field

Where & How You’ll Work

This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross‑functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E‑Verify Program. For more information go to www.dhs.gov/E‑Verify. E‑Verify is a registered trademark of the U.S. Department of Homeland Security.

*Eligibility rules may apply to specific benefits

300 Concord Plaza Dr San Antonio TX 78216-6903

People make the difference at Whataburger. We take pride in our work, take care of each other and love serving our customers. Join our family and we’ll work hard to instill values and skills that will serve you well no matter where your journey leads.