Customer Care Representative

Whataburger

San Antonio (TX)

On-site

USD 21,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Competitive Weekly Pay

Bonus Program

5 weeks PTO Starting on Day One

Flex Weeks

Paid Corporate Holidays

Paid Parental Leave

401(k) match $1/$1 up to 4%

Medical, Dental, Vision Benefits

Disability Benefits

Career Development and Growth

Scholarship Program for dependents

Discounted Meals for You and a Guest

Cell Phone Service Discounts

Software Discounts

Gym Discounts

Awards and recognition

Retirement Celebration Program

Job summary

Whataburger seeks a Customer Care Representative at the San Antonio Home Office to deliver exceptional service across phone, email, and digital channels. You’ll resolve issues with care, accuracy, and urgency while upholding policies and protecting information.

Join a fast-paced team that values collaboration, continuous improvement, and moving forward boldly. Full-time role with on-site work Monday–Thursday and remote Fridays, with competitive pay and benefits.

Qualifications

High school diploma, GED, or equivalent work experience.
1+ year of customer service, contact center, or customer support experience.
Experience in resolving customer concerns and delivering service-focused solutions.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of company policies, procedures, and customer support practices.
Strong problem-solving and critical-thinking abilities.
Excellent attention to detail and documentation skills.
Proficiency with Microsoft Office and customer service systems.
Ability to maintain confidentiality and handle sensitive information.

Responsibilities

Resolve customer inquiries and concerns across phone, digital, and written channels.
Process refunds, rewards, and digital offers in compliance with company policies.
Coordinate with internal partners to ensure timely and accurate issue resolution.
Prepare customer communications and internal correspondence.
Generate reports and maintain accurate customer records and documentation.
Monitor and maintain fulfillment inventory and related materials.
Identify recurring customer concerns and recommend solutions.
Update response templates and communication resources as needed.
Support departmental projects and process improvement initiatives.
Promote collaboration and effective communication across teams.
Protect confidential information and maintain policy compliance.
Perform additional duties as assigned.

Skills

Customer service experience

Communication skills

Multitasking

Confidentiality

Microsoft Office

Documentation

Problem-solving

Education

High school diploma or GED

Job description

Our Flavor — Why Whataburger

Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.

Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.

Welcome to Whataburger Careers!

Our Flavor — Why Whataburger

Your Recipe For Impact — What You’ll Do

As a Customer Care Representative, you'll help deliver exceptional experiences by serving as a trusted resource for customers across multiple communication channels. You’ll resolve issues with care, accuracy, and urgency while supporting digital and mobile customer interactions that strengthen loyalty to the Whataburger brand. Through thoughtful problem-solving, collaboration, and continuous improvement, you'll help create positive outcomes that reflect our commitment to Serve with Heart and Make a Difference. By partnering with teams across the organization, you'll Win as One to deliver consistent service experiences while identifying opportunities to improve processes and Move Forward Boldly.

Day-to-Day Ingredients — Responsibilities

Resolve customer inquiries and concerns across phone, digital, and written channels
Process refunds, rewards, and digital offers in compliance with company policies
Coordinate with internal partners to ensure timely and accurate issue resolution
Prepare customer communications and internal correspondence
Generate reports and maintain accurate customer records and documentation
Monitor and maintain fulfillment inventory and related materials
Identify recurring customer concerns and recommend solutions
Update response templates and communication resources as needed
Support departmental projects and process improvement initiatives
Promote collaboration and effective communication across teams
Protect confidential information and maintain policy compliance
Perform additional duties as assigned

The Sauce — Pay & Perks

Competitive Weekly Pay
Bonus Program
5 weeks of PTO Starting on Day One
Flex Weeks
Paid Corporate Holidays
Paid Parental Leave
401(k) match $1/$1 up to 4%
Competitive Medical, Dental, and Vision Benefits
Short-term and Long-term Disability Benefits
Opportunities for Career Development and Growth
Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
Discounted Meals for You and a Guest
Cell Phone Service Discounts
Computer & Software Discounts
Fitness / Gym Discounts
Awards and recognition for all you do
Retirement Celebration Program

What You Bring To The Table — Required Experience

High school diploma, GED, or equivalent work experience
1+ year of customer service, contact center, or customer support experience
Experience in resolving customer concerns and delivering service-focused solutions
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of company policies, procedures, and customer support practices
Strong problem-solving and critical-thinking abilities
Excellent attention to detail and documentation skills
Proficiency with Microsoft Office and customer service systems
Ability to maintain confidentiality and handle sensitive information

Extra Toppings — Desired Experience

Experience supporting mobile, digital, or online customer platforms
Experience processing customer refunds, rewards, or promotional programs
Contact center or high-volume customer support experience
Experience analyzing customer feedback and identifying service trends
Knowledge of CRM or customer case management systems
Experience contributing to process improvement initiatives
Bilingual communication skills
Associate's degree or higher in a related field

Where & How You’ll Work

This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.