Hybrid Customer Care Specialist – Growth & Perks

Whataburger; San Antonio (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Bonus Program

5 weeks PTO Starting on Day One

Flex Weeks

Paid Corporate Holidays

Paid Parental Leave

401(k) match $1/$1 up to 4%

Medical, Dental, Vision Benefits

Disability Benefits

Career Development and Growth

Scholarship Program for dependents

Discounted Meals for You and a Guest

Cell Phone Service Discounts

Software Discounts

Gym Discounts

Awards and recognition

Retirement Celebration Program

Job summary

Whataburger seeks a Customer Care Representative at the San Antonio Home Office to deliver exceptional service across phone, email, and digital channels. You’ll resolve issues with care, accuracy, and urgency while upholding policies and protecting information.

Join a fast-paced team that values collaboration, continuous improvement, and moving forward boldly. Full-time role with on-site work Monday–Thursday and remote Fridays, with competitive pay and benefits.

Qualifications

• High school diploma, GED, or equivalent work experience.
• 1+ year of customer service, contact center, or customer support experience.
• Experience in resolving customer concerns and delivering service-focused solutions.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of company policies, procedures, and customer support practices.
• Strong problem-solving and critical-thinking abilities.
• Excellent attention to detail and documentation skills.
• Proficiency with Microsoft Office and customer service systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Resolve customer inquiries and concerns across phone, digital, and written channels.
• Process refunds, rewards, and digital offers in compliance with company policies.
• Coordinate with internal partners to ensure timely and accurate issue resolution.
• Prepare customer communications and internal correspondence.
• Generate reports and maintain accurate customer records and documentation.
• Monitor and maintain fulfillment inventory and related materials.
• Identify recurring customer concerns and recommend solutions.
• Update response templates and communication resources as needed.
• Support departmental projects and process improvement initiatives.
• Promote collaboration and effective communication across teams.
• Protect confidential information and maintain policy compliance.
• Perform additional duties as assigned.

Skills

Customer service experience

Communication skills

Multitasking

Confidentiality

Microsoft Office

Documentation

Problem-solving

Education

High school diploma or GED

Job description

Whataburger seeks a Customer Care Representative at the San Antonio Home Office to deliver exceptional service across phone, email, and digital channels. You’ll resolve issues with care, accuracy, and urgency while upholding policies and protecting information.

Join a fast-paced team that values collaboration, continuous improvement, and moving forward boldly. Full-time role with on-site work Monday–Thursday and remote Fridays, with competitive pay and benefits.