Facilities Services Senior Director

Whataburger Restaurants; San Antonio (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Relocation package

Bonus program

5 weeks PTO

Starting on Day One

Flex weeks

Paid corporate holidays

Paid parental leave

401(k) match

Medical, dental, vision benefits

Disability benefits

Career development

Scholarship program

Phone discounts

Software discounts

Gym discounts

Awards program

Retirement celebration

Job summary

Whataburger Restaurants seeks a seasoned Facilities Services leader based in San Antonio to oversee multi-site operations, develop asset management strategies, and align maintenance programs with financial goals. You will partner with Finance on budgets, forecasts, and business cases, and drive continuous improvement across enterprise service models.

The role requires 12+ years in facilities services with strong leadership and the ability to influence diverse stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience.
• 12+ years of experience in facilities services, maintenance operations, or related fields.
• Experience leading multi-site operations and maintenance organizations.
• Experience developing and executing operational and financial strategies.
• Expertise in facilities services, asset management, and lifecycle planning.
• Experience managing large budgets, forecasts, and business cases.
• Experience leading leaders and developing high-performing teams.
• Strong financial, analytical, and problem-solving skills.
• Ability to influence decisions across diverse stakeholder groups.
• Ability to adapt to and learn the technology platforms, systems, applications, and equipment used in the role.

Responsibilities

• Lead facilities services operations across multiple markets.
• Develop strategies that improve asset reliability and restaurant readiness.
• Create operational and financial plans that support business objectives.
• Analyze performance, workforce, and financial trends to identify opportunities and risks.
• Partner with Finance on budgets, forecasts, and business cases.
• Lead enterprise maintenance programs, standards, and service models.
• Develop asset management and lifecycle strategies.
• Optimize staffing, vendor, and service delivery models.
• Lead and develop multiple levels of leadership.
• Build succession plans and strengthen organizational capability.
• Influence cross-functional business decisions and priorities.
• Champion continuous improvement, standardization, and service excellence.
• Ensure compliance with safety, governance, and financial control standards.

Skills

Leadership

Multi-site operations

Budgeting & forecasting

Asset management

Lifecycle planning

Vendor management

Financial analysis

Strategic thinking

Team development

Project execution

Education

Bachelor's degree or equivalent

Job description

Welcome to Whataburger Careers! Our Flavor — Why Whataburger Whataburger isn’t just a fast‑food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference. Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.

Your Recipe for Impact — What You’ll Do

• Lead facilities services operations across multiple markets.
• Develop strategies that improve asset reliability and restaurant readiness.
• Create operational and financial plans that support business objectives.
• Analyze performance, workforce, and financial trends to identify opportunities and risks.
• Partner with Finance on budgets, forecasts, and business cases.
• Lead enterprise maintenance programs, standards, and service models.
• Develop asset management and lifecycle strategies.
• Optimize staffing, vendor, and service delivery models.
• Lead and develop multiple levels of leadership.
• Build succession plans and strengthen organizational capability.
• Influence cross‑functional business decisions and priorities.
• Champion continuous improvement, standardization, and service excellence.
• Ensure compliance with safety, governance, and financial control standards.
• Perform other duties as assigned.

The Sauce — Pay & Perks

• Competitive Weekly Pay
• Relocation package provided
• Bonus Program
• 5 weeks of PTO
• Starting on Day One
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental, and Vision Benefits
• Short-term and Long-term Disability Benefits
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
• Cell Phone Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

What You Bring to the Table — Required Experience

• Bachelor's degree or equivalent work experience.
• 12+ years of experience in facilities services, maintenance operations, or related fields.
• Experience leading multi‑site operations and maintenance organizations.
• Experience developing and executing operational and financial strategies.
• Expertise in facilities services, asset management, and lifecycle planning.
• Experience managing large budgets, forecasts, and business cases.
• Experience leading leaders and developing high‑performing teams.
• Strong financial, analytical, and problem‑solving skills.
• Ability to influence decisions across diverse stakeholder groups.
• Ability to adapt to and learn the technology platforms, systems, applications, and equipment used in the role.

Desired Experience

• Experience supporting large‑scale restaurant, retail, hospitality, or multi‑unit operations.
• Experience leading enterprise maintenance or facilities services programs.
• Expertise in vendor strategy, contract management, and service delivery optimization.
• Experience with capital planning and asset investment strategies.
• Experience driving organizational change and continuous improvement initiatives.
• Experience using operational and financial metrics to drive business performance.
• Experience building cross‑functional partnerships with senior leaders.
• Experience developing long‑term workforce and succession strategies.

Where & How You’ll Work

This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross‑functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E‑Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security. *Eligibility rules may apply to specific benefits

300 Concord Plaza Dr San Antonio TX 78216-6903

People make the difference at Whataburger. We take pride in our work, take care of each other and love serving our customers. Join our family and we’ll work hard to instill values and skills that will serve you well no matter where your journey leads.