Frontline Software Support Analyst I
Mark43
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Mark43 is hiring Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with first responders and civilian staff to improve their experience with our products.
Responsibilities include handling requests via email, phone, and chat, troubleshooting issues, and collaborating with cross-functional teams to provide valuable user insights.
Qualifications
- 2+ years of professional experience in software support.
- Strong troubleshooting and customer interaction skills.
- Familiarity with ticketing systems such as Zendesk or JIRA.
Responsibilities
- Provide excellent customer support via email, phone, and chat.
- Troubleshoot and reproduce software issues for customers.
- Escalate complex issues to engineering and project management teams.
Skills
Tools
Job description
Mark43 is hiring Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with first responders and civilian staff to improve their experience with our products.
Responsibilities include handling requests via email, phone, and chat, troubleshooting issues, and collaborating with cross-functional teams to provide valuable user insights.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
