Frontline Software Support Specialist I

Mark43; Lake Michigan Beach (MI); Remote; USD 60,000 - 90,000; Full time

Job summary

Mark43 is hiring Software Support Analysts to join our team. You will be on the front lines of customer support for public safety agencies, handling requests via email, phone, and chat, and collaborating with engineering and PM teams to resolve issues.

You’ll troubleshoot software problems, reproduce issues, and assist in testing new features as they are released. The ideal candidate has at least 2 years of software support experience, strong troubleshooting skills, and familiarity with

Qualifications

• Minimum 2 years in software support.
• Experience with ticketing systems (Zendesk or JIRA preferred).
• Proficiency with Microsoft Office & Google Workspace; Windows and macOS know-how.

Responsibilities

• Provided excellent customer support.
• Handled requests from customers via email, phone, and chat.
• Spent time troubleshooting and replicating software issues.
• Escalated issues to our engineering and project management teams.
• Assisted in the testing of new features as they are developed.

Skills

Customer support

Software troubleshooting

Communication skills

Issue escalation

Tools

Zendesk

JIRA

Microsoft Office

Google Workspace

Windows

macOS

Job description

Mark43 is hiring Software Support Analysts to join our team. You will be on the front lines of customer support for public safety agencies, handling requests via email, phone, and chat, and collaborating with engineering and PM teams to resolve issues.

You’ll troubleshoot software problems, reproduce issues, and assist in testing new features as they are released. The ideal candidate has at least 2 years of software support experience, strong troubleshooting skills, and familiarity with